about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! Key Responsibilities Customer Support... & Issue Resolution: Deliver high-quality support across email, chat, WhatsApp, and WeChat channels, ensuring timely...
and/or the project team Document fact-findings and results, design new process for delighted customer experience (CX...., URS, FSD, Traceability Matrix, pre-UAT, UAT plan and test cycles management, etc. Support users in preparing training...
fact-findings and results, design new process for delighted customer experience (CX) and specify system changes Ensure... plan and test cycles management, etc. Support users in preparing training materials and user manuals Other similar...
, and business users. Document findings and results, design new processes for enhanced customer experience (CX), and specify system... changes. Participate in vendor selection/evaluation, support preparation of evaluation reports, and engage in vendor...