The Coaching Manager is a trusted subject matter expert that acts as an advisor to call center Site Directors. The... tools and resources available to call center management and employees Manage multiple cross-functional learning...
Graduate Work Experience: Minimum 1 year experience in coaching or leading a sales team (preferably in call center...
) OR a College Graduate · With or without call center experience · Experience in similar role may be required in specific... customer satisfaction in all calls Ensure accurate documentation of each call Attend to customer queries, concerns...
Graduate Work Experience: Minimum 1 year experience in coaching or leading a sales team (preferably in call center...
SOP defined/information available in knowledge management portal. Neutral Voice and Accent and call management Domain... appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot...
customer satisfaction in all calls Ensure accurate documentation of each call Attend to customer queries, concerns... and complaints and provide first time call resolution Escalate calls to proper parties following proper protocols Ensure compliance...
providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly... feedback that would improve the overall quality of performance. Participates in call calibrations, monitoring with the client...
: · Bachelor’s degree or a minimum of 5 years of experience in Sales, Financial Services, or a Call Center environment...-time call listening to provide sharp, actionable coaching that accelerates team performance and customer engagement...
is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service... team in providing feedback that would improve the overall quality of performance. Participates in call calibrations...
SOP defined/information available in knowledge management portal. Neutral Voice and Accent and call management Domain... appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot...
expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions... customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than...
expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions... customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than...
expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions... customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than...
Must be willing to work on-site About SVC: Select VoiceCom is an American and Australian-owned company providing call center... will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday)....
expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions... customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than...
and Australian-owned company providing call center services. While our main goal is to provide first-class service... candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday)....
-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance... of call center performance, customer service, technology, and professional development. How will you make a difference...
for worldwide call center locations. Ensure that new product training schedules are planned for the call centers. Continually... and PE to develop action plans to resolve. Technical Support Center and Partner Engagement Identify need for self-help and agent...