versed with the requirements in which a contact center agent would be measured against Strong attention to detail... through the complete mortgage journey. A Typical Day: Responsible for performing call quality audits in support of various...
, or a related role, with a focus on IVR and call routing systems. Experience with Contact Center as a Service (CCaaS) platforms.... Experience with ad-hoc reporting tools, such as SQL, is a plus. Skills Business Case Analyses, Call Center, Client Counseling...
Experienced Debt Collector | Senior Collections Specialist | Call Center Collections (Remote) Live Oak Financial, Inc... collections, or call center collections Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance Proven success...
, and disciplining to ensure a well-qualified team and to enhance operational success. Ensures adequate staffing to meet call center... contingency actions during the call period as required to maximize production. Responsible for monitoring individual agent...
Security Officer at the Huntington Convention Center of Cleveland. The Security Officer participates in the day to day... functions of promoting and ensuring both security and safety in the Huntington Convention Center of Cleveland and the Global...
in contact center technologies, experience delivering enterprise-grade automation, and the ability to translate business... & Development Design, develop, and enhance NICE inContact (CXone) routing flows, IVR/IVA scripts, call handling processes...
opening and closing of the May Center and be on call to handle coverage responsibilities and emergencies. Direct and support...Job Summary: The Assistant Director of May Center Operations has primary responsibility within the facility...
this program from the ground up and serve as a true change agent for contact center experience. Core Responsibilities: Leverage... manner, to showcase the aggregate picture of customers’ experiences with the contact center in regards to call quality...
Supervisor who is responsible for leading day-to-day outbound operations within the call center, ensuring high-quality donor... requires strong leadership, the ability to drive performance, and proficiency in call center tools, particularly the Five9...
Work Place Flexibility: Onsite Legal Entity: Entergy Services, Inc.-ESI (OLD) JOB SUMMARY/PURPOSE Call Center... and guidance to agents during live calls Track, analyze, and report call center performance data to identify improvement...
Work Place Flexibility: Onsite Legal Entity: Entergy Services, Inc.-ESI (OLD) JOB SUMMARY/PURPOSE Call Center... and guidance to agents during live calls Track, analyze, and report call center performance data to identify improvement...
through the inbound sales, outbound sales, and customer retention teams within the call center organization. This role... oversees all aspects of call center sales performance, including new customer acquisition, cross-sell and upsell initiatives...
of patient condition, agent(s) involved, circumstances, etc., in a timely manner consistent with the severity of the exposure... to appropriate agencies in a professional and friendly manner. Physical Requirements Works primarily in the Poison Center...
Operations to direct all direct-to-consumer tele-sales and appointment setting call center operations. The Leader of Contact... Center Operations will steer all aspects of an inbound/outbound call center including the culture, sales performance...
Operations to direct all direct-to-consumer tele-sales and appointment setting call center operations. The Leader of Contact... Center Operations will steer all aspects of an inbound/outbound call center including the culture, sales performance...
team's operations by effectively building call center culture according to our core values promoting and fostering... Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth Connect Contact center...
the Member Support Center scheduling process, including optimizing and monitoring breaks and lunches, to support call... from Member Support Center Leadership team, auditing call performance, and reviewing trends of daily customer issues. Cultivate...
to ensure the ongoing understanding of client and company priorities and expectation Ensure Contact Center Agent and project... Monitor Contact Center Agent performance to ensure they meet or exceed established productivity goals Monitor Contact Center...
and Skills High School Diploma or GED 2+ years of call center/TSC experience Previous lead/supervisory experience preferred...What We Need Corpay is currently looking to hire a Team Lead with our Travel Support Center (TSC). This position...