's Degree 2+ years of call center trainer experience with a superior quality rating Excellent verbal, written, and presentation... you need to conduct the initial call audit quality review for new hires by listening to recorded calls, conducting side-by-side...
project. You will work alongside our leads and architects to design, build, and deploy a cutting-edge cloud contact center.... WHAT YOU'LL DO Design & Develop: You will be deep in the console and code, building contact center solutions using Amazon Connect...
, with a strong preference for experience in a large-scale Contact Center and/or Back Office operations. Domain Knowledge: Solid... service ecosystem, encompassing both back office and contact center operations. This role is responsible for transforming...
Looking For 3-5 years in a call center environment, ideally with training, coaching, or sales enablement experience Experience... programs on the call center floor. This role focuses on teaching agents how to sell effectively, motivating them to perform...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing... and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms...
With at least 6 months of call center experience Experience in similar role may be required in specific programs with varying years...We use cookies to offer you the best possible website experience. Your cookie preferences will be stored...
-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance... of call center performance, customer service, technology, and professional development. How will you make a difference...
, communications and agent knowledgebase as required for call center representatives, supervisors, and management. Identify... but not required. Confluence or KMS Lighthouse knowledge management software familiarity Contact Center Agent Assist AI software...
knowledge bases, enabling features like Agent Assist, call summarization, and AI-driven automation. Operational Support..., Vertex AI. Ability to support multiple projects simultaneously. Experience with multi-site contact center implementations...
or equivalent work experience. 1-3 years experience in Workforce Management, BPO operations, or call center environments.... Legend Ops expereince if without WFM background Experience with WFM tools and call routing systems is highly desirable...