Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions... attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're ready...
Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions... attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're ready...
Job Description: Essential Functions Provides high quality customer service in resolving queries of customers... phone support. Initiates required action for response to customer service requests for claims status/inquiries...
and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards. Liaise... Requirements Minimum of 4 to 5 years of Customer service experience in Business Process Off-shoring with 2 yrs of supervisory...
to ensure superior service delivery by meeting or exceeding accuracy and related SLAs. They will support the development... of process improvement and innovation strategies for client businesses and assist client transformation teams, EXL transformation...
skills and the ability to do multi-tasking Excellent Communication Skills Strong customer service focus Ability... and influencing skills Ability to deliver messages/responses in a clear and concise manner About Us: EXL (NASDAQ: EXLS...
Good leadership skills About Us: EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions... and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations...
assurance best practices - Contribute to a positive team environment with a people-oriented approach About Us: EXL (NASDAQ... and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the...
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact... deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed...
Job Category: Operations Job Description: Coordinate team tasks, assist in project management, handle customer inquiries, and prepare reports. Responsibilities: Coordinate team tasks, assist in project management, handle customer in...
Job Description: Generates schedules accordingly to meet the business requirements enabling superior customer service... and solve problems Flexible and willing to work in shift schedules About Us: EXL (NASDAQ: EXLS) is a leading data...
Job Description: Provide world-class service to customers in an accurate, efficient and courteous manner on every... case or sending to a higher-level reviewer Provide excellent customer service by focusing on providing a great experience...
superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements... to work in shift schedules About Us: EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions...
Job Description: Essential Functions Client Portfolio Management - End of End owner of key accounts from IT Service... delivery perspective IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects...
for monitoring, analyzing, and managing live operational performance within the EXL to ensure Service Level Agreements (SLAs... center of the contact center floor, the RTA proactively identifies service risks, coordinates immediate actions to maintain...
on a regular basis. Conduct agent interviews to gauge customer service orientation and communication skills trainability... interviews to gauge customer service orientation and communication skills trainability. Protects the confidentiality of client...
forecasts, and creating efficient schedules to meet key performance indicators (KPIs) and service level agreements (SLAs... across all channels and minimize costs. Real-time Monitoring: Monitor daily performance metrics (e.g., service levels, adherence, AHT...
for monitoring, analyzing, and managing live operational performance within the EXL to ensure Service Level Agreements (SLAs... center of the contact center floor, the RTA proactively identifies service risks, coordinates immediate actions to maintain...
with changes required for multiple insurance policies. Support client's strategy by driving service excellence through effective... Functions: Manage teams and ensure Service Level and quality targets are met Collaborate with client's Partnering Performance...
transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process... communication CEF Requirement B2-8 or higher Values & Behavior Customer Service Orientation. Quality Orientation. Empathy...