adjustments to workforce allocation to optimize efficiency and customer experience. Responsibilities: Identify opportunities...: Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. Knowledge on WFM systems such as eWFM...
control of WFM parameters, talent, and scope; manages strategic and tactical workforce leadership client influence. Primary... and potentially across multiple sites ▪ Accountable for the performance, productivity and effectiveness of Workforce Management Team...
- to you, to your community, and to the world. Progress starts with you. Job Description The WFM Command Center Analyst is responsible for real... and contribute to process enhancements and automation opportunities. Key Tools and Systems Genesys Cloud for Workforce Management...
Analyst is responsible for real-time performance management across our contact center network and acts as a key support... Genesys Cloud for Workforce Management and routing Real-time monitoring dashboards and pacing tools (e.g., VIVA) Reporting...
changing business needs.Requirements -5 years of experience, ideally within Workforce Management, Real-Time Analysis... effective real-time workforce coordination. Position: Planning and Scheduling Senior Associate Status: Full-Time (On-Site...
approach to rapidly changing business needs. Requirements 5 years of experience, ideally within Workforce Management, Real... targets through effective real-time workforce coordination. Position: Planning and Scheduling Senior Associate Status: Full...
approach to rapidly changing business needs. Requirements 5 years of experience, ideally within Workforce Management, Real... targets through effective real-time workforce coordination. Position: Planning and Scheduling Senior Associate Status: Full...
approach to rapidly changing business needs. Requirements 5 years of experience, ideally within Workforce Management, Real... targets through effective real-time workforce coordination. Position: Planning and Scheduling Senior Associate Status: Full...
Workforce Management experience. Extensive experience with WFM software (NICE IEX, Avaya CMS Etc.) Ability to simplify complex...Job Title: Associate, planning and scheduling Job Description Concentrix is a technology-enabled global business...