, and governance for all channels (chat, call, non-live) and all personas (CS, PS, RS, Vendor Ops). Build a multi-country forecast... for volume, AHT, shrinkage, occupancy, concurrency, workforce distribution, and SLA. Deliver executive-level dashboards...
model. Define planning principles, frameworks, and governance for all channels (chat, call, non-live) and all personas (CS... Lead analytics for volume, AHT, shrinkage, occupancy, concurrency, workforce distribution, and SLA. Deliver executive...
model. Define planning principles, frameworks, and governance for all channels (chat, call, non-live) and all personas (CS... Lead analytics for volume, AHT, shrinkage, occupancy, concurrency, workforce distribution, and SLA. Deliver executive...
with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders... communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert...
with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders... communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert...
Support Experience: Previous experience in a customer support or call center environment (handling phone and/or written...Position : Customer Service Executive Job type : 12-month extendable contract Shift : Rotational Work Type : Onsite...
Position Summary The Oracle Database Administrator at Allianz Technology Malaysia, Regional Delivery Center (RDC... in computer science, information technology, or a related field. This role may require on-call availability and working outside...
The Role: We Are Hiring: Call Center Agents (Banking Industry) Jalan Raja Laut, Kuala Lumpur Intakes: December 2025... & January 2026 We are partnering with our reputable banking clients to hire Call Center Agents for the upcoming December 2025...