Job Description Summary The Workforce and Quality Assurance Manager will oversee the planning, coordination..., and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed...
Job Description Summary The Workforce and Quality Assurance Manager will oversee the planning, coordination..., and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed...
Your role at Exness: The Quality Assurance Specialist is responsible for assuring the quality of all client facing... and/or service centre. It also includes evaluation of CSAT survey feedback. This role is responsible for reporting on quality...
successful project delivery. Work with Quality Assurance and Business users to ensure that project deliverables adhere to agreed quality... in Telecommunication Industry (2022, 2023 & 2024) Bronze Winner in Cross-Generational Workforce Engagement (2024) Gold Winner...
high-quality outcomes. Your key responsibilities will include: Program Management Serve as the primary BCT... Management Manage relationships with co-source partners and external advisory firms, ensuring delivery quality and alignment...
Management Team , ensuring that all assigned consultants deliver high-quality outcomes aligned with client expectations... delivery. 3. Delivery Governance & Quality Assurance Monitor and report the delivery performance of outsourced Project...
technologies to optimize productivity, quality, and customer satisfaction. Performance Management: Manage and monitor BPO... Assurance: Ensure adherence to quality monitoring standards, focusing on metrics such as Customer Satisfaction (CSAT) and Net...
in ensuring smooth daily operations. Monitor individual performance against KPIs such as service quality, call handling time.... Oversee workforce scheduling, attendance, and adherence to shift rosters. Track and report team performance, issues...
and collaboration. Coordinate with departments like Planning, Quality Assurance, and Shipping to resolve cross-functional issues...Oversee all packing activities with a focus on manufacturing performance, workforce deployment, and the training...
Audit Department performs assurance services for the Audit Committee as well as process improvement consulting engagements... for the Management. In addition, Internal Audit manages J-SOX activities collaborating closely with the External Auditor...
that will remain constant is 'change'. Duties & Responsibilities Work together with the workforce management (WFM) to monitor real-time... organization, such as your peer group, quality assurance, training, and recruiting, to share ideas and leverage best practices...
Department performs assurance services for the Audit Committee as well as process improvement consulting engagements for the... Management. In addition, Internal Audit manages J-SOX activities collaborating closely with the External Auditor and the parent...
Department performs assurance services for the Audit Committee as well as process improvement consulting engagements for the... Management. In addition, Internal Audit manages J-SOX activities collaborating closely with the External Auditor and the parent...
Department performs assurance services for the Audit Committee as well as process improvement consulting engagements for the... Management. In addition, Internal Audit manages J-SOX activities collaborating closely with the External Auditor and the parent...
Your Client (KYC) Ops Manager is responsible for the delivery and management of new client onboarding, periodic review, client.... Liaise and participate with Regional COB team on data gathering, new policy role out and Quality Assurance Verification...
and the NPI Community including Product Development, Product Assurance, SCIP, Quality, Factory & Regional NPI.... SENIORITY LEVEL Non-Management FUNCTION Operation LOCATION Sunway Geo Tower, Bandar Sunway ROLE POSITIONING AND OBJECTIVES...
Analyst to join our APAC Commercial Finance team in Kuala Lumpur. Reporting to the Senior APAC FP&A Manager, this role... financial planning and forecasting activities, partnering with the Senior APAC FP&A Manager and divisional stakeholders. Develop...
that will remain constant is 'change'. Duties & Responsibilities Work together with the workforce management (WFM) to monitor real-time... organization, such as your peer group, quality assurance, training, and recruiting, to share ideas and leverage best practices...