Job Summary This role is responsible for overseeing the daily operations of our contact centre and customer service...: Continuously identify and implement process improvements to enhance efficiency and service quality within the contact centre...
Cantonese is an advantage) Proficient with reservation system, Contact Centre telephony & CRM system MUST have strong verbal...Join our family today. Supports the Manager, with overall tasks and responsibilities to ensure operations are handled...
About the Job To manage the daily operations of Correspondence team and lead the Complaint Management process, ensuring timely resolution in line with Bank Negara complaint handling guidelines and internal policy. Receive, assess, and regis...
About the Job To manage the daily operations of Correspondence team and lead the Complaint Management process, ensuring timely resolution in line with Bank Negara complaint handling guidelines and internal policy. Receive, assess, and regis...
Join Our Family Today. Together, We'll Make Travel Better Senior Specialist, Contact Centre - Commercial... occasions. What You'll Need: SPM or higher tertiary education. At least 1-3 years' relevant working experience in contact centre...
achieves Service Level Agreements (SLA) and maintain cost effective management. Customer – Plan and organize Contact Center... and regulatory policies. 8. Support Team Leaders, Associate Managers and Manager to continuously review processes, identify...
achieves Service Level Agreements (SLA) and maintain cost effective management. Customer – Plan and organize Contact Center... are as per below Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer...
achieves Service Level Agreements (SLA) and maintain cost effective management. Customer – Plan and organize Contact Center.... Support Team Leaders, Associate Managers and Manager to continuously review processes, identify and resolve service gaps...
alike. The Assistant Contact Centre Manager organizes and coordinates services to ensure that each customer experiences.... What will I be doing? As the Assistant Contact Centre Manager, you will be responsible for performing the following tasks to the highest...
omni-channel service delivery. Encourage first-contact resolution across in-person, virtual, email, and digital platforms...
What this job involves: We are currently seeking a Design Project Manager for our Project and Development Services team... years as a Project Manager, Design Manager or similar role. Ability to regularly communicate analyzed data to client...
Title: DRSC Asia Pacific CoE: Value Architect - Manager / Senior Manager (based in Kuala Lumpur or Singapore... models into agile, data-driven, continuously improving processes. The Asia Pacific Operate Centre of Excellence (CoE...
, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data... seeking an experienced professional to join this team in the role of Assistant Manager Credit Cards. Principal...
Company Description Novotel Kuala Lumpur City Centre Hotel that makes every moment matter Situated in the Golden.... Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations...
tertiary education. At least 3-5 years' relevant working experience in contact centre environment. Excellent command of written...Join Our Family Today. Together, We'll Make Travel Better. The Customer Service Manager is to ensure that guests...
sustainability at the centre of how we grow - working hand-in-hand with farmers, communities, and partners to deliver food, fuel... meaningful - for the planet, for people and for generations to come. About the Role - As Commercial Manager, the key...
by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450VIEW... in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the...
Finance Manager The successful candidate will be responsible for establishing, managing, and leading the finance... function for the Shared Services Centre (SSC) in Kuala Lumpur. He/She will play a key role in setting up the finance...
chain agenda and act as the 'Account Manager' across the BTC, managing the various interfaces in the Shared Service Centre...Full time Hub Operations Manager (Mandarin Speaking is Required) Malaysia, Kuala Lumpur 2026-01-07 16 days ago...
Partnership Sales Manager IWG - Partnership Sales Lead Are you ready to lead the charge and be at the forefront... to invest anywhere from 250k to 1m+ to develop a new IWG branded centre and close out deals quickly & effectively Showcase the...