About the role: The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance... this sound like you? Relevant Bachelor's degree At least 3 years in a call center with experience as a Quality Analyst...
Position: Call Center Quality Analyst Reporting to: HOD Customer Service Location: Nairobi, Kenya Role type: Full... Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing...
business field. Should have Relevant Call center experience will be an added advantage. Strong desire to learn...Key Responsibilities: Quality Monitoring Evaluation Conduct regular audits on fleet agents’ activities including...