with Operations and other departments to drive customer service excellence. Job Requirements Proven experience in quality assurance... within a call center or customer service environment is required, with a focus on both voice and non-voice channels...
excellence. Manage quality assurance activities, including call monitoring, audits, and calibration sessions. Analyze QA data.... What are we looking for You will have proven experience in training delivery and quality assurance, ideally within emergency assistance, claims, or customer...
experience. 5+ years of experience in quality assurance or a related field, preferably in call center operations, with at least 1...About The Team The QA Supervisor is responsible for leading and managing the Quality Assurance team to ensure service...
to restore people's bodies and their self-belief by using technology to take the limits off living. We call this purpose 'Life... our business strategy. Working with senior leadership to maximise impact and use of analytics will be critical as well...