met. Key Requirements Minimum 2 years as a Team Leader Experience in contact centre metrics and reporting Able to lead... to work USA hours a MUST. Key Requirements Minimum 2 years as a Team Leader Experience in contact centre metrics...
Job Summary Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO..., develop, motivate, operational teams Manage the Contact Centre workforce. motivate and manage supervisory team Ensure...
Position: Call Centre Manager Location: Sandton\Rosebank Compensation: Negotiable Start Date: ASAP Reports... by blending technology with human intelligence. As a Call Centre Manager, you’ll play a pivotal role in driving operational...
delivered to the operations teams Providing analysis proactive and current to the operation manager and team leaders to help... Office (Excel - advanced) Minimum of 3 years of experience in a call centre environment, with at least 1 year in a dialer...
to the operations teams Providing analysis proactive and current to the operation manager and team leaders to help increase... Office (Excel – advanced) Minimum of 3 years of experience in a call centre environment, with at least 1 year in a dialer...
to the operations teams Providing analysis proactive and current to the operation manager and team leaders to help increase... Office (Excel - advanced) Minimum of 3 years of experience in a call centre environment, with at least 1 year in a dialer...
to the operations teams Providing analysis proactive and current to the operation manager and team leaders to help increase... Office (Excel – advanced) Minimum of 3 years of experience in a call centre environment, with at least 1 year in a dialer...
, online, mobile, or call centre—are consistent and seamless. Analyse customer behaviour, segment channels by need, and set...: Manager of Customer Experience and Channel Management Position Overview: An experienced and dynamic Manager of Customer...
: To establish, lead, and manage a financial advice call centre that delivers high-quality, compliant financial advisory services... to clients. The role requires a strategic leader with deep knowledge of the FAIS Act and proven experience in call centre...
with Sales Operations, Supply Chain, Contact Centre, and Warehouse teams to ensure seamless execution. This is a leadership... Centre, and Warehouse teams Drive sales-led customer experience outcomes Ensure call quality, compliance, and operational...
and weekly calibration sessions. The Sales Manager needs to listen to a minimum of 1 call (Non converted lead/Non-compliant sale... in a Sales Call Centre environment Display an understanding and knowledge of the product and industry; Meets FAIS Fit & Proper...
, refining, and implementing call centre quality processes and procedures, while contributing recommendations to enhance training... VIP and SPA Minimum of 2 years' Call Centre Experience providing technical customer support preferably within HR...
. Proven exposure to call centre operations and unsecured collections and recoveries. Experience leading client enablement... management, and service level standards across operations and support functions. Financial Accountability Achieve and exceed...
: Diploma in Customer Service, Communications, or a related field Minimum 3 years’ experience in a customer care, call centre...Report to: Customer Experience Manager / Aftersales Manager Remuneration: Market Related dependent on skill set...
-3 years' experience in a Fraud Risk environment, particularly in call centre and shift-based operations.... Always escalate any errors or deviations from procedure to a team leader or manager immediately. Using the company's assets...
Management. 2-3 years' experience in a Fraud Risk environment, particularly in call centre and shift-based operations.... Always escalate any errors or deviations from procedure to a team leader or manager immediately. Using the company's assets...
-3 years' experience in a Fraud Risk environment, particularly in call centre and shift-based operations.... Always escalate any errors or deviations from procedure to a team leader or manager immediately. Using the company's assets...
–3 years’ experience in a Fraud Risk environment, particularly in call centre and shift-based operations.... Always escalate any errors or deviations from procedure to a team leader or manager immediately. Using the company’s assets...
Qualifications and Requirements: Grade 12. Call centre training qualification or at least 1 years call centre service admin...-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled...
Qualifications and Requirements: Grade 12. Call centre training qualification or at least 1 years call centre service admin...-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled...