the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns...) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly...
the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns...) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly...
and all media. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre...
retail industry or the call centre industry. Experience More than 5 years experience in the retail customer service... environment e.g (FMCG, Retailers, etc) More than 5 years experience as a Call Centre Team Leader with a minimum of 5 -7 team...
: Promote solar panel products to potential customers Encourage clients to speak with our call centre for further assistance...
communications MINIMUM REQUIREMENTS Minimum 1 year of experience in a collection or call centre environment, within the... team in Cape Town and take the next step in your financial services career POSITION Collections Agent LOCATION...
Critical thinking Excellent Written and Verbal skills Prior call centre experience within Insurance or Counter fraud analysis...
-handling and negotiation skills to maximize retention outcomes. Use structured call flows and in-house methodology to identify... & Background Proven experience in retentions, sales, or customer service within a contact centre environment. Ability to work...
? Qualification & experience Matric (or equivalent qualification) Call Centre experience (Outbound would be an advantage...
years’ experience in a sales / call centre environment Customer Service experience Matric or equivalent qualification...
of cold calling Strong negotiation skills with a results-driven mindset At least 2 years call centre sales experience...
years’ experience in a sales / call centre environment Customer Service experience Matric or equivalent qualification...
? Qualification & experience Matric (or equivalent qualification) Call Centre experience (Outbound would be an advantage...
to general contract and transactional inquiries. Experience: Minimum of 12 months unbroken inbound call centre experience... may include, but are not limited to: Answer call and respond to customer requests Provide customers with product...
to general contract and transactional inquiries. Experience: Minimum of 12 months unbroken inbound call centre experience... may include, but are not limited to: Answer call and respond to customer requests Provide customers with product...
phone etiquette and problem-solving skills UK Sales/Collections: 1 year + (Preferred) Call Centre/ BPO: 1 year...
to general contract and transactional inquiries. Experience: Minimum of 12 months unbroken inbound call centre experience... may include, but are not limited to: Answer call and respond to customer requests Provide customers with product...
to general contract and transactional inquiries. Experience: Minimum of 12 months unbroken inbound call centre experience... may include, but are not limited to: Answer call and respond to customer requests Provide customers with product...
years' experience in a sales / call centre environment Customer Service experience Matric or equivalent qualification...
. Key Responsibilities Lead, motivate, and manage a team of call centre agents to deliver outstanding customer service... call/contact centre. Experience managing multi-channel customer service environments. Strong people management...