provides guidance and recommendations to Operations in planning for next steps to meet KPI. Analytical/Problem Solving...
concepts including demand forecasting, headcount capacity planning, and scheduling. Ability to understand, analyze, and report... centers around the world and a robust work-at-home program, we believe great things happen when we work with people who think...
such as: recruitment, training, quality, customer experience management, forecasting, capacity planning, scheduling, real-time management... & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO...