how to effectively leverage resources in a matrix management environment Cloud Solution Architecture IC4 - The typical base pay range..., or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support...
TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch... solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAI...
Job Title: Lead Cloud Contact Center Architect (Contract) - Job#5804 Location: Hybrid - Middletown... capabilities. Lead migration from on-premises to cloud-hosted contact center environments (CCaaS) within a PCI-compliant framework...
, and agent assist voice call. Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI... Architect, leading UC discovery sessions, developing modern contact center solutions based on client requirements, and creating...
Voice Phone Cloud Contact Center Architect Middletown, PA 8+ Months **Hybrid (mostly remote) -- candidates must be 2..., and agent assist voice call. Migrate from on prem contact center to cloud hosted contact center as a service provider...
of experience in supporting Contact Center Operations, including CCaaS platforms, IVR, CTI and WFM Tools. Preferred... a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on implementation...
of experience in supporting Contact Center Operations, including CCaaS platforms, IVR, CTI and WFM Tools. Preferred... a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on implementation...
. This role is responsible for the design, implementation, and optimization of next-generation Contact Center as a Service (CCaaS... solutions using Cisco Webex Contact Center, Amazon Connect, Genesys Cloud CX, and Five9. Architect AI-enhanced customer...
Communications (UCaaS), Contact Center (CCaaS), or enterprise telephony/call routing systems. Experience structuring product... in modern Conversational AI technologies (e.g., LLMs, NLU, TTS) and a strong business acumen to architect a winning solution...
candidate is a forward-thinking architect with deep expertise in both CRM (Salesforce) and Contact Center as a Service (CCaaS... platform, specifically with Service Cloud or Google Contact Center. Proficient in Omni Channel customer communication strategy...
Zoom Contact Center Solutions Architect is responsible for the overall design, development, testing and delivery of the... Zoom Contact Center software platform. This is a hands-on, highly technical role for resources skilled in both business...
leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations... to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP. Experience with contact center technology...
or enterprise software. Hands-on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS... of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology...
enterprise contact centers with resilient cloud infrastructure. You have deep knowledge of contact center platforms... engagement. You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact...
enterprise contact centers with resilient cloud infrastructure. You have deep knowledge of contact center platforms... engagement. You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact...
enterprise contact centers with resilient cloud infrastructure. You have deep knowledge of contact center platforms... engagement. You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact...
. Develop features to support global contact center apps (CCaaS) and Email Case Management system. Develop and maintain... that enhance the efficiency and effectiveness of our Contact Center operations. MAJOR RESPONSIBILITIES Design, develop...