Job Description The Collection QA monitors, evaluates, and helps improving the quality of collection calls... compliance issues, communication gaps, and process deviations Track quality metrics and KPIs to support performance management...
training with business goals. Qualifications At lest 8-10 years of experience as a BPO Trainer - Collections (Retail... metrics. Maintain training records and prepare reports for management. Work closely with team leaders, QA, and HR to align...