. Why Join Us You'll be the technical backbone of a 24x7 command center. Your work directly impacts uptime, stability, and business... your resume highlights your monitoring, incident management, and command center experience....
Role Overview The command center SME is responsible for ensuring 24x7 operational stability, situational awareness..., and proactive incident response across enterprise IT landscapes. This role acts as the technical anchor within the command center...
. You’ll collaborate with cross-functional teams, including the Global Security Operations Center (GSOC), Anti-fraud teams... analysis and reporting NFO Security (Non-Fully Owned ACOs): - Advise small to SME sized organizations on all aspects...
Knowledgebase and work with an SME to get the content added so it can be re-used Work closely and build relationships with the rest...-year technical support service experience in a contact center environment Working knowledge of networking, Linux/Unix...
to the CHSI QAMs. Acts as the SME in isolating problems between the CMTS, transport distribution and subscriber Modem... associated with the facilities and trunking for PSTN interconnection. Acts as the SME in isolating problems between the switch...