: Lead, mentor, and develop a global team of Complaints Officers with regular check-ins and one-on-one sessions. Oversee.... For everyone, everywhere. More about and . Job Description As a Global Complaints Lead, you will play a critical role in ensuring our customers' concerns are addressed efficiently...
Position 2: Customer Service QA Team Leader Job Responsibilities Team Management: Build and lead the QA team... service scripts and strengthening high-risk scenario training). Crisis Management: Lead the review of major complaints...
and coordinate with relevant teams to ensure timely closure. - Lead initiatives to reduce recurring complaints and improve...Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users...
exceptional queries, complaints, and incidents, applying employment law and policy as context and using judgment and empathy... matters; the team are policy, process, and digital experts, dedicated to delivering the best customer experience. The...
. People and Culture Operations & Advisory are the first point of contact for People and Culture related matters; the team... teams and managing cases through to resolution. Recording, analysing, and managing incidents and complaints with limited...