some of the largest mega events in the Kingdom surpassing over 2 billion sales. Key Responsibilities: Handle contact center... departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers...
with C-level and business owners. Required Skills Strong understanding of CX processes: contact center operations... technical implementation). Map current CX workflows, agent intervention points, inputs/outputs, decision logic, exceptions...
. Required Skills Strong understanding of CX processes: contact center operations, tickets, SLAs, routing, and escalation. Excellent... workflows, agent intervention points, inputs/outputs, decision logic, exceptions, and escalation paths. 4. Success Definition...
: What We're Looking For 5-8 years in CX operations, contact center management, customer support, or customer success. 2-3 years... of contact center and CX operations: queues, SLAs, routing, escalation, QA scorecards, supervisor roles. Strong analytical...
What We’re Looking For 5-8 years in CX operations, contact center management, customer support, or customer success. 2-3 years... of contact center and CX operations: queues, SLAs, routing, escalation, QA scorecards, supervisor roles. Strong analytical...
. Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh.... Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge...
that aligns with webook.com’s vision and customer promise. Establish measurable care KPIs including CSAT, NPS, first-contact..., call center, and on-ground event support). Ensure all communication — automated or human — reflects webook.com’s tone...