Description : At work, your Primary Responsibilities will include: Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills. Providing general information to members about ...
Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of ...
MINIMUM QUALIFICATIONS REQUIRED: High School Diploma/GED Certificate Associates Degree preferred 1 year customer service experience Payment processing experience preferred Ability to communicate in the Navajo Language preferred. ...
MINIMUM QUALIFICATIONS REQUIRED: High School Diploma/GED Certificate Associates Degree preferred 1 year customer service experience Payment processing experience preferred Ability to communicate in the Navajo Language preferred. ...
Job Description: Overview Join our team as a day shift, full-time, Contact Center Analyst in Tyler, TX... of agent performance. Executes audits with an unbiased scoring approach while adhering to organizational standards and needs...
Responsibilities: Supervise the performance of Contact Center staff and directly oversee calling shifts to ensure... strategies. Oversee and monitor agents within Contact Centers to achieve production standards for the number of calls...
the vision, strategy, and roadmap for agent experiences and workflows within Zoom Contact Center. Leading end-to-end... Have an understanding of contact center operations, agent lifecycle, and customer problem resolution processes Apply data and customer...
Solutions Architect / AI Architect Contact Center (Genesys & Agentic AI) Seattle, WA Full Time Job Summary... We are seeking an experienced Solutions Architect / AI Architect specializing in Contact Center implementations...
Title: Contact Center Customer Service Representative Location: Remote Candidate Must have a PC. A second monitor... in speaking to a licensed agent to either review an existing quote or provide them a new quote. They will transfer interested...
in contact center technologies, experience delivering enterprise-grade automation, and the ability to translate business..., NLP tuning, and training data management. Experience with contact center reporting and analytics tools. Familiarity...
of enterprise Contact Center Voice and Chat infrastructure, Reporting, and Agent/Expert desktop applications. This role owns... of contact center technology professionals responsible for the design, development, delivery, support, and optimization...
Overview: Join our team as a day shift, full-time, Contact Center Analyst in Tyler, TX. Why Join Us? Thrive... service. Responsibilities: Maintains consistent quota of QA Audits to ensure proper view of agent performance. Executes...
this program from the ground up and serve as a true change agent for contact center experience. Core Responsibilities: Leverage... Street Health’s contact center and our customers. Oak Street Health is endeavoring to build a Quality program...
center operations Familiarity with AI/ML applications in contact centers (conversational AI, agent assist, intelligent... of travelers and partners receive support? Join our Contact Center Servicing Foundation team as we reimagine the infrastructure...
ADVANCE YOUR CAREER WHILE SAVING LIVES Our Blood Institute is actively looking for a Contact Center Production... of supervisory or team lead experience in a contact center environment Hands-on experience with the Five9 dialer system including...
Work Place Flexibility: Onsite Legal Entity: Entergy Services, Inc.-ESI (OLD) JOB SUMMARY/PURPOSE Call Center... agent effectiveness, and ensure a high-quality customer experience. Essential Duties & Responsibilities JOB DUTIES...
Work Place Flexibility: Onsite Legal Entity: Entergy Services, Inc.-ESI (OLD) JOB SUMMARY/PURPOSE Call Center... agent effectiveness, and ensure a high-quality customer experience. Essential Duties & Responsibilities JOB DUTIES...
through the inbound sales, outbound sales, and customer retention teams within the call center organization. This role... oversees all aspects of call center sales performance, including new customer acquisition, cross-sell and upsell initiatives...
Job Description We are looking for an amazing Contact Center Training, Knowledge & Quality Analyst to fill this role..., which is based remotely. The Contact Center Training & Quality Analyst is a critical role within the organization; by analyzing...
. Responsibilities American Standard Home Services, part of LIXIL, is looking for an experienced, high-energy Leader of Contact Center... Operations to direct all direct-to-consumer tele-sales and appointment setting call center operations. The Leader of Contact...