, and urgent recording updates using TTS and/or wave files. Manage user accounts in contact center systems, including access... management and spam mitigation. Standardize contact center settings such as call scripts, call types, routing rules, favorites...
We are actively seeking a highly skilled and experienced Senior SOC Engineer with expertise in cryptocurrency exchange... Responsibilities: Security Operations Center (SOC) Management Lead security monitoring operations for cryptocurrency exchange...
(CUCM) Experience in configuring and troubleshooting Cisco Contact Center tools (Finesse, Egain, Calabrio, ICM) Knowledge... and troubleshooting Cisco Unified Border Element (CUBE) Job Qualifications: 4-year or 5-year degree (Computer Science, Information Systems...
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global... Test Automation Engineer will include but are not limited to: Analyse user stories and requirements for validity...
.x and above, including Unity Voicemail, Contact Center and Jabber products preferred. Experience working in a 24/7... and billing disputes. Provides IT and end user training on voice systems where required. Assists with planned and emergency...
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global... SLOs and error budgets across all production systems. Continuously analyse error-budget burn to halt risky deployments...