Job Posting Title: Contact Center WFM Systems Lead Req ID: 10132082 Job Description: Disney Direct to Consumer... Infrastructure Manager is to supervise and optimize the workforce management (WFM) processes within the contact center. This includes...
to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools and telephony... of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include...
on workforce management tools and best practices. Participate in and/or lead projects aimed at improving contact center..., and schedule generation to support internal and outsourced contact center operations. Supervise and coach a team of three...
on workforce management tools and best practices. Participate in and/or lead projects aimed at improving contact center..., and schedule generation to support internal and outsourced contact center operations. Supervise and coach a team of three...
strategy for our contact center solutions. The ideal candidate will have a strong background in data architecture, particularly... within contact center environments, and a passion for leveraging technology to enhance customer experiences. Required Skills...
center platforms. Lead design and deployment of CCaaS and UCaaS platforms. Ensure seamless integration of contact center..., and best practices for voice and contact center systems. Operations & Reliability Oversee day-to-day operation of global telephony...
initiatives for NA and EUR. Gather and analyze customer feedback and contact center metrics to identify trends and improvement... with contact center teams to identify operational challenges and implement solutions. Collaborate with Brand teams to understand...
initiatives for NA and EUR. Gather and analyze customer feedback and contact center metrics to identify trends and improvement... with contact center teams to identify operational challenges and implement solutions. Collaborate with Brand teams to understand...
Customer Experience Technology team, you will help lead the execution of key deliverables for Contact Center Transformation... and ability to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools...
Senior Business Analyst - IVR & Contact Center (Biopharma Market Access) Employer: Alphanumeric Systems Inc... contact center insights into decisions. Drive API/integration patterns across portals and regulatory systems; ensure...
Job Title: Contact Center Plaform Engineer / CCaaS-UCaaS Developer Location: Lewisville, TX (Onsite/Hybrid..., and other contact center technologies, supporting a large-scale, multi-location contact center and unified communications infrastructure...
company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center... solutions. This is where you and your skills come in. The Professional Services Contact Center Engineer at RingCentral...
engineering or telecom systems administration Hands-on experience with Five9 Virtual Contact Center (VCC) and its omnichannel... seeking a Contact Center Engineer to join its team in Houston, TX. Our Client seeks a skilled and motivated Contact Center...
to our Business Operations, including our Genesys Cloud contact center platform, in our fast-paced fintech environment Enable... strategic planning and execution of contact center technology initiatives, ensuring alignment with business objectives...
. Strong technical proficiency in contact center WFM platforms (e.g., Aspect, NICE, Verint) and scripting (e.g., Python, SQL, VBA, or RPA... experiences. About the role We are seeking a strategic and technically adept Workforce Management Systems Lead to spearhead...
/ implementation in a software company. Experience in the SaaS industry. Experience with the contact center environment... an impact? Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train...
experience to be positioned strongly to lead customers through Contact Center transformations. The VRS Business Consultant... utilizes domain expertise in the WFM domain to lead consulting projects, drive customers to realize full value...
and implement solution architecture for contact center technologies, including CCaaS, CRM systems, telephony, and related platforms... of contact center technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance...
, and enterprise add-ons (Contact Center, WFM, QA, Data Privacy, and Copilot AI). - Lead monetization for new capabilities... of customer service, contact center, and employee service software. - Experience in usage or consumption-based pricing models...
Service/Support Farm Bureau Center Overview Workforce Management Analyst Objective To optimize staffing levels... management strategies and solutions. Responsibilities Workforce Management Analyst Responsibilities Lead the design...