to all components of the Member Solution Center (MSC) & Clinical Triage and Resolution service lines. This role is responsible... tools, working with other COE leaders and partners, including contact center software required and any additional...
Join us as a Business Operations Director and play a key role in shaping and expanding the DHS Customer Service Center... assessments, or participating in interviews,-please contact People Operations at...
Director collaborates with internal stakeholders to align the contact center strategy with broader organizational goals.... Serve as the primary liaison between the contact center and operational partners. Operations: Develop and standardize...
leading and scaling multi-channel service delivery or contact center operations, preferably in healthcare or a regulated... transparency-driving better health outcomes, lower costs, and a simpler healthcare experience. The Director, Navigation Service...
in contact center operations, workforce management, or service operations 5+ years of experience driving goal execution 3... a strategic and analytically driven leader to serve as Associate Director, Contact Center Transformation & Value Realization...
for and is responsible for the output of multiple disciplines within Business Project Management and Contact Center Operations. Helps lead..., we’d love to meet you. Position Summary The Director of Contact Center Strategic Initiatives provides direction...
for and is responsible for the output of multiple disciplines within Business Project Management and Contact Center Operations. Helps lead..., we’d love to meet you. Position Summary The Director of Contact Center Strategic Initiatives provides direction...
And more Description: OVERVIEW: The Director of Patient Access Contact Centers provides strategic and operational leadership over Emory Healthcare... improvement, ensuring high-quality patient service, and driving efficiency through standardization and technology. The Director...
a culture of excellence, and ensure the alignment of contact center operations with the organization's overall business.... Summary The Center of Excellence (CoE) Contact Center Director is a senior leadership role responsible for driving...
a culture of excellence, and ensure the alignment of contact center operations with the organization’s overall business.... Summary The Center of Excellence (CoE) Contact Center Director is a senior leadership role responsible for driving...
and technology. The Director collaborates with internal stakeholders to align the contact center strategy with broader...Description OVERVIEW: The Director of Patient Access Contact Centers provides strategic and operational leadership...
-sale functions. Collaborate with Marketing, Product, Operations, and Finance to align campaign execution with business... (ARPU) Call Center Service Levels and First Call Resolution Customer Satisfaction (CSAT/NPS) Employee Engagement...
Vice President – System Patient Service Center, the Director of Access & Referrals and Nurse Contact Center provides... a DIRECTOR- ACCESS & REFERRALS AND NURSE CONTACT CENTER to join our NURSING CONTACT CENTER team! Under the direction of the...
). Define technical standards, security guidelines, and best practices for voice and contact center systems. Operations... motivated professional to provide technical and strategic leadership for our global contact center and telephony platforms...
We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process... as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter...
We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process... as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter...
We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process... as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter...
a VP - SYSTEM PATIENT SERVICE CENTER to join our NURSING CONTACT CENTER team! The Vice President (VP), System Patient... Contact Center operations of Aspirus Health. This position will initially oversee these two core services, with an evolving...
Support employee duties and actively collaborates with Director and Contact Center Services leadership team to support... employees, new projects, process and quality improvement initiatives in collaboration with Contact Center Services leadership...
execution of a government contact center program, ensuring all project requirements are met and operations run effectively... Improvement Research emerging contact center technologies and recommend opportunities to enhance program processes and service...