calls - Provide ongoing training to call center operators - Monitor service levels through management systems to ensure... of processes and implementation of strategies that improve the customer service experience **2. Accountabilities**: - Carry out...
years Team Leadership or supervisory experience. - 3 - 5 years customer service experience, preferable in a contact center... and performance of a team of agents and lead agents in the Customer Relationship Center (CRC). The Senior Team Leader will direct...
audience. - Demonstrate the desire and ability to develop new technology skills, business knowledge, and customer service... management and planning skills Competencies: - Provides outstanding customer service skills to direct and indirect customers...
availability - Sales experience or interest - Result Oriented - Customer service - Teamwork - Sense of Urgency - Recently..., meetings, participation in conferences). - Respond to customer needs and complaints regarding products and service...