in Customer Care, ideally as a Supervisor or Team Lead. Has owned or managed a knowledge base, help centre, or support platform... us deliver this mission! The Role We're looking for a Customer Care Knowledge Manager to own and evolve the knowledge...
in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr’s Care... and provide technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge...