Role description: Receives and logs internal and/or external customer problem/request/issue and ensures proper... documentation; Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents...
and/or external customer problem/request/issue and ensures proper documentation ; Performs customer request/problem identification... and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture...
: Customer Support: Handle both back-office and front-office support, helping our customers get the answers they need. Claims... claims and ensure timely follow-up for a top-notch customer experience. Meet Targets: Hit personal and team productivity...