and/or external customer problem/request/issue and ensures proper documentation ; Performs customer request/problem identification... and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture...
: Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation ; Performs customer... and customer information in data capture tool and when required, transfers call or promptly notifies responsible party...
and/or external customer problem/request/issue and ensures proper documentation ; Performs customer request/problem identification... and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture...