in our Operations team as a Customer Escalations Expert. As the SME for CX Escalations, you will be responsible for managing... customer experience. **: **Responsibilities**: - Oversee metrics related to escalations, cancellations, delivery margin...
Job Description Why This Role Why Now Customer experience is transforming through AI-driven innovation. At Zendesk... execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction increased...
Advanced Support is a key lead on the Global Customer Experience (CX) Strategy & Ops team. A subject matter expert over... of your regular schedule. Your role accountabilities Function as a subject matter expert on HBO Max streaming products/services...
The Sr, CX Tech Tier 3 Social Advanced Support is a key lead on the Global Customer Experience (CX) Strategy & Ops team.... A subject matter expert over all WBD's products/services available in their markets, they provide advanced support for issues...
, enablement, and upsell. - Attend internal/external customer calls and presentations as an expert resource. - Collaborate... attainment. - Drive resolution of escalations by working with customers, account teams and internal support teams. - Support...