Manager Ensure achievement of local and global Key Performance Index (KPIs) Conduct and assists product demo/presentation... to minimize repeated troubleshooting calls to increase customer satisfaction Ensure that existing customer and new customer base...
if required to Customer Service Manager Ensure achievement of local and global Key Performance Index (KPIs) Conduct and assists product... that meets global standards (SIQ and data quality) Prepare customer bulletin and troubleshooting letters for distribution...
knowledge of customer service standards and experience in a service driven environment. Knowledge of and prior experience... where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re...
in this role: Fluent Chinese (Mandarin) and English (C1/Advanced level, both) At least 1-2 years of experience in customer... proficiency Previous experience as an Account Manager Benefits and Perks: Flexible schedule Opportunity to work fully...
as relationship manager or customer advocates to our clients. Doing regular case reconciliations and help handle client escalations..., MidasPlus, Fusion Midas) Knowledge/experience in Payment Manager Knowledge/experience in Essence We are proud...
of all customer data Directing any urgent or sensitive issues to the Customer Service Manager Gathering feedback from customers... Administration, Business Management, or a related field 3+ years of experience in the Customer Service department as a Customer...
from you if you have experience leading customer service or order management teams and are passionate about driving operational excellence and team... innovation and process improvement, identifying opportunities to streamline workflows, enhance customer experience, and implement...
| Act as customer success organization ambassador and partner to the broader business and to our global CS business... with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, customer...
Job Description: About the role We are seeking a passionate and player-focused Community Manager & Customer Support...., Zendesk, Freshdesk, Helpshift). Familiarity with localization and supporting global player bases. Experience with content...
. You are jointly responsible for setting the strategy for each customer in your portfolio (together with the Account Manager... for all Client Manager/ Coordinators working in your team Deal with customer communications and escalations in a timely manner...
Lead and handle projects/UATs related to Supply Chain Management and Customer Care processes Assist the APAC CC Manager... Requirements Holds a bachelor's degree in any relevant course 3+ years experience in customer service and order fulfillment...
is recognized as the global benchmark for quality and integrity. Job Description Primary Responsibilities Generally responsible.... Uses effective selling and customer service techniques to identify customer needs and drive sales results Anticipate...
Support for SaaS in the Global Customer Support department to complete our team. As a member of the Global Customer Support... Factors fights climate change with code. Outside China and India About The Role Power Factors seeks a Customer Technical...
issues with the Team Leader and/ or Manager where/ when needed Required Experience Expert knowledge of Fusion GPP...This job is with Finastra, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ...
in customer service or related fields. Experience in call center, e-commerce, telecommunications, or technical support... Code: 2128 HK), has successfully become a global leader in the home decoration and building materials industry since its...
in delighting customers A project manager: there are many moving pieces and multiple stakeholders to manage within the customer... What You Have Customer-facing implementation experience: At least 3 years of experience onboarding new clients for a SaaS company...
scores through call listening and customer feedback. Work with Customer Care Manager and key stakeholders in executing the... and metrics Recommend course of action to Customer Care Manager Service Level Abandon Rate FCR (First Contact Resolution) ICF...
an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group... to support employees and increase overall customer satisfaction Act as support and backup for Customer Service Manager...
/ background, optional Customer Service Experience (optional) PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook... for outstanding deductions and process resolution. Required Education / Experience / Skills: 4 Year College Degree Business degree...
on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience...This job is with Finastra, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ...