Job Description : Customer Experience Strategy & Execution Lead the development and execution of the CX roadmap... experience in customer experience, operations, project management, or fulfillment/e commerce environments. Demonstrated ability...
Job Description : Lead and manage logistics projects from initiation to completion, ensuring alignment with company... strategy. Coordinate with 3PL partners and internal stakeholders across operations, product, sales, marketing teams...
and drive cross-functional initiatives within Marketplace Operations, covering Customer Experience, Seller Experience, Logistics..., or strategy/operations in fast-paced industries. Proven experience in leading cross-departmental initiatives or mid-scale...
for the Customer Service team to resolve user-reported issues and ensure a good user experience. Work on shift or follow... by Team Lead arrange. Assisting team leader in other tasks assigned. Requirements : Willingness to work in shifts...
), ensuring the development of Shopee categories' customer-to-customer or business-to-customer seller bases; Training, supporting..., and educating sellers to increase operational efficiency/revenue on Shopee by: providing in-depth market insights (including product...
Job Description : As the Customer Service - Performance Management, you will support the line manager in managing... department performance and leading initiatives to enhance customer service across complex environments. Your responsibilities...
Assessment Lead structured process discovery workshops across departments (Operations, Commercial, Customer Support.... You will work at the intersection of business, technology, and operations, partnering closely with Operations, Commercial, Customer...
behavior. Some of your responsibilities would include: Demonstrate familiarity with online platforms (Shopee, TikTok Shop..., etc.) Translate Business Plans into actionable selling stories for the customer Design and operate platform strategy with multi...
. Main Responsibilities: * Lead O+O Planning Activities for Customer Service, Cost Optimization, and Stock Quality: Size... experience in people management and team development. Strong understanding of e-commerce operations and platforms (e.g., Lazada...