Location: Kuala Lumpur, Malaysia Team: Customer Experience (CX) Role: CX Program Manager Mode: Full-time role... Experience Program Manager to turn customer insights into action — designing and executing projects that help customers stay...
in driving customer-centric initiatives and enhancing the overall experience for our valued clientele. What you'll be doing... products offering across customer database to maximize the customer lifetime value. Setting of loyalty program vision...
, Partners and internal users. We are looking for a Knowledge Management & Training Program Manager, responsible for maintaining... required, with 1+ years of experience in Knowledge Management and Training in customer service, preferably within Customer Service...
Title: Sales Enablement Program Manager, APAC Job Location: Mid Valley City, KL, Malaysia (4 days in-office... and implement best practices that elevate sales performance? What You Will Do As a Sales Enablement Program Manager, you’ll work...
Requirements 10+ years of programme management experience in technology organizations Proven track record managing complex multi... skills with proficiency in data analysis and visualization Experience with Agile, Waterfall, and hybrid methodologies...
with key customer stakeholders, acting as their primary point of contact for day-to-day program needs Proactively engage... in a similar role or equivalent experience, with proven experience in Customer Success Management, Account Management or Management...
experience. - 3+ years' working experience in project/program management in a technology field. - 2+ year's experience... with customer service or content moderation appeals. - Experience handling high profile disputes and escalations, and working cross...
and more. About The Team The OPEX - Voice Of Customer team aims to improve user experience by identifying opportunities from customer... feedback, and implement improvement areas through cross-department collaborations. As a Senior Manager OPEX - Voice Of Customer...
' experience as a Customer Success Manager and 4 years' experience as a People Manager (Lead or Manager) . Experience in managing... of driving both customer outcomes and team performance. You care deeply about customer satisfaction, team development...
' experience as a Customer Success Manager and 4 years' experience as a People Manager (Lead or Manager) . Experience in managing... of driving both customer outcomes and team performance. You care deeply about customer satisfaction, team development...
and more. About The Team The OPEX - Voice Of Customer team aims to improve user experience by identifying opportunities from customer... feedback, and implement improvement areas through cross-department collaborations. As a Senior Manager OPEX - Voice Of Customer...
Customer Success Manager (CSM) to own the full post-sale customer lifecycle, from onboarding and adoption through renewals... leadership team Location Malaysia Requirements 3-5 years of proven Customer Success experience, preferably in B2B Software...
About the job Customer Success Manager About Our Client: Our client is a digital transformation and business process... enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting...
might also include: At least 4 years’ experience as a Customer Success Manager and 4 years' experience as a People Manager (Lead... or Manager). Experience in managing US market will be a huge advantage. Strong interpersonal skills, customer empathy...
issues and escalations, ensuring issue resolution exceeds customer expectations. Deliver Annual Program reviews based.... Qualifications 4 plus years of experience in Customer Success or related client-facing roles, with strong interpersonal skills...
with AI tools; eg. Co-Pilot and Clari. Salesforce experience a plus. Qualifications 4 - 8 years of experience in Customer Success... customer experience. What are we all about The Access Group is one of the largest UK-headquartered business management software...
Systems (GDS's) Salesforce experience a plus. Qualifications 4 - 8 years of experience in Customer Success or related client... customer experience. What are we all about The Access Group is one of the largest UK-headquartered business management software...
experience. 5 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial... reports, materializing tables). Understanding of how to generate insights that are customer-centric and engaging. Ability...
of experience in Customer Success or related client-facing roles, with strong interpersonal skills, customer empathy, and a knack.... Passion for delivering an exceptional customer experience. What are we all about? The Access Group is one of the largest...
定期分析报告。 Collaborate with Marketing, Product, and other departments to shape the customer experience across the full lifecycle. 与市场、产品...等部门协作，构建客户全生命周期服务体验。 Analyze customer experience trends, industry benchmarks, and emerging technologies (e.g., AI customer...