post-sales and partner with sales and CSMs to drive the strategy & execution of launching at new customer accounts * Lead... Identify and influence expansion opportunities by integrating insights into the future of the customer journey. Partner...
partner to the CX org, you will work closely with our CX Leadership team to lead initiatives that accelerate customer value... Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: Our Customer...
post-sale engine that powers growth within the existing customer base. What You'll Do Build and lead a high-performing...Our client, a rapidly growing B2B marketplace, is seeking a Customer Success Manager to drive customer retention...
, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer..., balancing business outcomes with genuine customer advocacy. Customer Growth Focus: You know how to turn insights into action...
, alignment, and follow-through. In addition to this customer-facing work, the Lead will partner closely with the Chief of Staff... to structure and synthesize ambiguous information into clear insights and actionable recommendations Customer Orientation: Deep...
an efficient, insights-driven customer journey. You'll design and implement scalable playbooks, automated workflows, verified... and product, you will find a home at Fieldguide. About the Role: As a Senior Manager of Customer Success Operations...
for Customer CRM will lead the strategy and delivery of CRM products that support Genentech’s commercial and medical engagements...Who We Are: The Digital Experience team at Genentech is focused on shaping the future of patient and customer...
will also lead a team of Customer Marketers and Senior Customer Marketers and hold accountability for 1Marketing priorities. Key... customer engagement, leveraging appropriate customer insights including customer journeys, personas, market/competitor insights...
within Replica’s customer team, reporting to the Western Region Customer Lead. Responsibilities * Engage with users to drive... and distill insights from users to help inform Replica’s product direction and customer strategy: Maintain structured account...
. Lead customer education programs at scale: group onboarding trainings, video content, chatbot optimization, and lifecycle... Magazine's 100 . About the Role We're hiring a strategic, data-driven leader to shape the future of scaled customer success...
. Lead customer education programs at scale: group onboarding trainings, video content, chatbot optimization, and lifecycle... Magazine’s 100 . About the Role We’re hiring a strategic, data‑driven leader to shape the future of scaled customer success...
We are seeking a solution oriented, customer obsessed senior candidate to lead our global Customer Engineering team within R... and implementation effectiveness Impact roadmap and product definition through your application and customer insights Define...
implementation and activation portion of the customer journey. You will lead and scale functions across Scaled, Commercial, and Mid... performance and forecasts to senior leadership and channel early‑stage customer insights into product roadmaps. What You Need...
adoption across customer organizations Provide technical guidance and enablement by developing deep product expertise to lead... opportunities, preparing Success Architects for long-term customer innovation Channel customer insights back to Product teams...
and generative large language models to analyze customer usage data, predict churn risk, and automatically summarize key insights...Remote - %LABEL_POSITION_TYPE_REMOTE_WITHIN_ONE% %LABEL_POSITION_TYPE_FULL_TIME% Customer Success $105k - $115k...
manager to help build the future of AI education. The Champion Network is a core pillar of our Customer Education team...'s mission: enabling every worker to build real AI fluency and lead responsible adoption across their organizations. You'll...
We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor... through alignment, adoption, and world-class customer engagement. You will be responsible for managing the executive...
opportunity to influence the customer journey, lead a talented team, and contribute to the continued success of Rippling... patterns in customer feedback and operational inefficiencies, providing actionable insights for process optimization. Work...
primary customer advocate , translating complex feedback into clear, actionable insights for internal Product and Engineering... teams. Lead quarterly business reviews and customer success plans that ensure continued alignment and measurable ROI...
journeys, personas, market/competitor insights and other data needed, collaborating closely with the Customer Marketer Lead... Supports tailored and actionable omnichannel customer engagement, leveraging appropriate customer insights including customer...