of our Customer Success & Experience Business Group (CSE). Reporting to the Assistant Manager - Process Improvement Transformation...Job Category: Business Process Improvement and Transformation Job Description: Location: Shatin Employment Period...
to improve customer experience Co-ordinate with other departments to develop and implement process improvement projects... with HKMA standard Monitor service quality in Department. Analyze customer feedback for management review and identify measures...
for areas of improvement. Act as Account Manager to ensure seamless and effective handling of customer issues. Analyse data... of customer relations / marketing experience, preferably in aviation industry Excellent interpersonal, communication...
Commercial to explore and secure new business opportunities. With a drive for results and customer focus, the Commercial Officer... of between customers and the organization. Regularly monitor and evaluate customer satisfaction to look for areas of improvement. Act...