regarding their reports in a timely manner and within the Service-Level Agreement Manage a team that conducts customer inbound... has an outcome and actions are taken after investigating Coordinate with other teams to cascade customer concerns and escalate newly...
, and is expected to lead accountability for delivery. The role will manage the daily operations of Ongoing Customer Due Diligence (OCDD... financial wellbeing and sustainability of our millions of customers. About the Role As Operations Lead, you will optimise...
and procedures. Collaborate with the customer service and operations teams to address and mitigate fraud risks. Conduct regular... fraud risk assessments and provide recommendations for improvement. Prepare and present detailed reports on fraud trends...
. Develop and implement fraud prevention strategies and procedures. Collaborate with the customer service and operations teams... to address and mitigate fraud risks. Conduct regular fraud risk assessments and provide recommendations for improvement...
Summary/Description: Manage a team of CSR associates in BPO operations. Main objective of the role... all customer escalations and complaints. Key Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITE...
Work Dynamics Role And Responsibilities OVERALL ROLE The Risk and Control Officer performs analysis, review... are to be managed, taking into account regulations and policy concerns, business objectives, stakeholder interests, and risk tolerance...
Job Description: Director - US Consumer Services Operational Risk You Lead the Way. We’ve Got Your Back. #10th... operations and decision-making Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas...
and to lead key forums as appropriate. Work with Technology partners to communicate business risk & controls requirements, impact... bank's review process (e.g., negative news/adverse media screening, customer activity reviews, client risk rating...
and to lead key forums as appropriate. Work with Technology partners to communicate business risk & controls requirements, impact... bank's review process (e.g., negative news/adverse media screening, customer activity reviews, client risk rating...
and to lead key forums as appropriate. Work with Technology partners to communicate business risk & controls requirements, impact... bank's review process (e.g., negative news/adverse media screening, customer activity reviews, client risk rating...
Job Description: Analyst - U.S. Consumer Services (Operational Risk Management) You Lead the Way. We’ve Got... practices into daily operations and decision-making Support the tracking and analysis of key risk indicators (KRIs), providing...
Head of Commercial Operations Distributive Trade Management Develop and lead distributive trade strategies aimed... distributive trade performance, providing actionable insights and regular updates to senior leadership. Implement risk mitigation...
Manages the branch safety protocols in coordination with Risk and OSH. Coordinate with Branch Operations Head and Corporate... customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and digitally enabled approach aims to deliver...
Key Responsibilities: Lead and oversee all facets of automotive operations, including Dealer Network Development (DND...), aftersales, and strategic planning for market expansion. Assist the CEO or Country Director in managing day-to-day operations...
Money Laundering. The KYC Operations function is specialized in, onboarding, customer risk assessments, screening, ongoing... regulations. Verify customer identification documents, perform enhanced due diligence (EDD), and assess the risk level of high...
improve customer experience. Identify potential risks, develop contingency plans, and lead team optimizations. the... a hybrid work schedule. This is a People Manager/ People Leader role. The Manager of Recruitment Operations is a key player...
improve customer experience. Identify potential risks, develop contingency plans, and lead team optimizations. the... a hybrid work schedule. This is a People Manager/ People Leader role. The Manager of Recruitment Operations is a key player...
Responsibilities: Cash Operations Manage and control daily operations and administration of the cash operations unit covering cash...'s operation risk management procedures Ensure timely adherence to SLA, regulations and internal procedures and policies, including...
o Makes recommendations to properly resolve customer issues. Escalates complaints and queries to Branch Operations Head... in coordination with Risk and OSH. Coordinate with Branch Operations Head and Corporate Services all logistical requirements, monitors...
for traditional and new-age businesses with a focus on customer-centricity, financial risk-taking, and high-quality service delivery... for clients. Role Description This is a full-time on-site role for a Customer Support Operations Manager at iOPEX Technologies...