and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups. Key... promptly and professionally to customer complaints, enquiries, and requests. Troubleshoot basic service or technical issues...
a customer obsession. What you will do : Support Customer Engagement: Assist the team in delivering best-in-class... experiences by responding to customer inquiries via our omni-channel support systems. You will learn to engage with speed, empathy...
automation, improving service delivery, and ensuring the effective use of AI technologies across customer touchpoints. Roles... like you Then read on. About The Role To support the implementation, optimization, and management of AI-powered digital service...
-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery. Build... engagement, solution-based selling, and disciplined account governance. This role partners closely with Service Line teams, Pre...
with service level agreements (SLAs). Key Responsibilities Handle inbound customer interactions via phone, email, chat, or social...). Previous experience in a BPO or customer service environment is an advantage. Strong verbal and written communication skills...
and functions within the organization. Proven ability to manage Customer Support/Service situations and excellent follow up skills... Strategy and working in partnership with HQ Logistics & Customer Experience, the position will be based in Malaysia. The...
Accident, etc), extended warranty etc. Excellent attention to detail and analytical skills. Exceptional customer service... such as policy endorsements, generating quotations, billing & invoicing, etc. Lead a team to manage customer experience and ensure...
: At least 1 year working experience in a Contact Centre/Customer Service in financial institutions, payments, cards, banks... to development. Takes pride in delivering what is promised in line with the customer and service expectations. Wants to do a good...
Centre/Customer Service in financial institutions, payments, cards, banks, e-wallets, acquirers. Tertiary education, possess... in line with the customer and service expectations. Wants to do a good job, is concerned about getting it right for the...
. Exceptional customer service and communication skills, in English and Bahasa Malaysia, both written and verbal. Benefits... processes such as policy endorsements, generating quotations, billing & invoicing, etc. Lead a team to manage customer...
from our Software-as-a-Service platform. Ensure customer satisfaction and provide professional customer support. Acknowledge and resolve... with customers through various channels. Providing feedback on the efficiency of the customer service process. Identify opportunities...
experience is not a 'must' but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation... of continuously improving the customer support experience Maintain and improves quality of service by sharing suggestions...
activities of the department and to ensure effective and efficient management and delivery of excellent customer service... customer service delivery. Ensure timely execution of project deliverables as per stakeholder and management expectations...
About The Role We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic... exceptional customer service to our valued clients. Job Description Troubleshoot Dynamo : Be the troubleshooter who turns incoming...
& Telecoms industry. The role focuses on customer service excellence and process optimization while utilizing Korean language... to delivering innovative solutions and exceptional customer service to their clients worldwide. Description Engage with customers...
, lessons learnt, best practice) Ensures a proper handover of the project to the Customer Service department Finance Management... are available to help with any problems that may arise. To strengthen our team, we are looking for a Customer Project Manager (f/m...
Job Overview: You are the face and voice of our Top Priority Customers in matters concerning service delivery... more than they call you. Visit your customers. A LOT! Organise service reviews and improvement meetings with customers...
, professional customer service. Efficient organization and operation of the shop. Maintenance of sufficient stock level...
and reliable, with a commitment to delivering exceptional customer service Benefits Here’s a taste of what TEG... for our fans and partner About the Role The Ticketing Solutions and Customer Care Manager will join our Ticketek team based...
Customer Service and Order Scheduler team that consistently provides WOW experience for our customers, solidifying PRISM... satisfactory resolutions. Supervise day-to-day operations in the Customer Service & Order Scheduler department. Coach and develop...