and orchestration of the entire incident management lifecycle for customer-impacting incidents (Sev 1, 2, and 3) across all company... of total experience in Service Management with at least 3–4 years in a Team Lead or People Management role. Incident Mastery...
India is seeking a dynamic and experienced customer service team leader to join our team. The ideal candidate... Leadership: Lead, motivate, and manage a team of 15–20 customer service agents to achieve performance targets and deliver...
, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership... to align our solution with customer needs Answer product feature and technical questions from customers, channel partners...
The Community You Will Join Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global... providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different...
service skills, including customer (or employer) needs assessment, evaluation of satisfaction and ensuring quality standards... and instruct both groups and individuals, including the means of assessing the effects of training Strong customer and personal...
to enhance team capabilities. Build a high-performance culture focused on results, ethics, and customer service. Client... on results, ethics, and customer service. Client Relationship & Stakeholder Management: Maintain strong relationships...
up to date with industry trends and maintain CRM data integrity.- Provide customer service to prospects, clients...
to detail Preferred Qualifications Previous experience in logistics or transportation Background in customer service... service excellence. Daily Operations Monitor real-time tracking IDs for pending deliveries Coordinate with stations...
, and providing excellent customer service to ensure a seamless and satisfying car-buying experience. Responsibilities: Build... excellent customer service and ensure a positive and efficient sales process. Stay updated with industry trends and competitor...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience...Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering...
and service levels and identifying and mitigating contract risks and obligations aiming to sign contracts that meet financial... goals while addressing customer business drivers. Risk Mitigation: As the contracting deal gatekeeper for large, complex...
that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer...Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering...
survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customerâÂÂs business... customer escalation, data accuracy ͏ ͏ Mandatory Skills: Data Analysis & Reporting . Experience: 1-3 Years . Reinvent...
. A Day in the Life Managing all aspects of Service Contract Management Responsibilities may include the following... proposal preparation, contract negotiation, contract administration, and customer contact activities to provide for proper...
/Manager - Voice & Soft skill Coach! Responsibilities Possess detailed knowledge of the Domain (V & A and Customer Service... of Customer Experience & Communications Audit & Coaching process. Analyze the mentoring / training needs of the agents...
The Community You Will Join Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global... providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different...
, and providing excellent customer service to ensure a seamless and satisfying car-buying experience. Responsibilities: Build... excellent customer service and ensure a positive and efficient sales process. Stay updated with industry trends and competitor...
to service levels and staffing targets. Understanding of Erlang C and Building Schedules Erlang C Experience in DOW... is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation...
in one-to-one call and take surgeons through Technical guide for the product Customer In-service Education & Training Work... with manager to identify customer in-service needs to support use of products efficiently and effectively Develop and maintain...