region. Lead and mentor the customer support team to achieve service excellence. Supervise, coach, and manage team... to ensure smooth onboarding and service delivery. Resolve escalated customer complaints promptly and professionally. Develop...
Lumpur WP Kuala Lumpur Malaysia 50400 Job Description Requirements Customer service or BPO experience... support to ensure high customer satisfaction Understand customer needs and guide them on product or service usage Follow...
Description - External YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER... best-in-class customer service to all our customers and internal colleagues. · Liaise and coordinate cross functionally, cross...
a next-generation Customer Centre in partnership with Distribution to deliver seamless end-to-end service, driving high CSAT... for customers and agents. Continuously assess customer and agent service processes to identify enhancements in efficiency...
is responsible for managing and enhancing customer relationships across Aspac, ensuring top-notch service delivery while driving... include leading, problem-solving, and maintaining a customer-focused approach to ensure smooth operations and high service...
/Customer Service in financial institutions, payments, cards, banks, e-wallets, acquirers. Tertiary education, possess... in line with the customer and service expectations. Wants to do a good job, is concerned about getting it right for the...
from you. About the Role Lead a next-generation Customer Centre in partnership with Distribution to deliver seamless end-to-end service... to expedite service delivery and achieve first-contact resolution for customers and agents. Continuously assess customer...
/Customer Service in financial institutions, payments, cards, banks, e-wallets, acquirers. Tertiary education, possess... in line with the customer and service expectations. Wants to do a good job, is concerned about getting it right for the...
and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups. Key... and professionally to customer complaints, enquiries, and requests. Troubleshoot basic service or technical issues and escalate complex...
, and public holidays Willing to work onsite (for office-based roles) Experience in customer service, fintech, banking... Communication Customer Service How to go to Agensi Pekerjaan JobScoper Sdn Bhd by public transport? Kuala Lumpur Nearby Public...
Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing... with non-complex customer requests. This role offers an opportunity to gain practical experience in project coordination...
-cases Work with customers to establish the root cause of problems and provide end-to-end service support, retaining end... with customers and colleagues will be an important part of your job Build and maintain customer relationships and increase customer...
verbal communication, listening and comprehension skills Soft skills - selling techniques, professionalism, customer service... and set the foundation for long term customer relationship Quarterback sales from lead to purchase; be the main point...
and external users Customer Service Develop and maintain proactive relationships with customers, internal business units...Job Description Summary Our USR Customer Support Analyst is responsible for supporting day-to-day business operations...
Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing... and assist with non-complex customer requests. This role offers an opportunity to gain practical experience in project...
and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups. Key... promptly and professionally to customer complaints, enquiries, and requests. Troubleshoot basic service or technical issues...
a customer obsession. What you will do : Support Customer Engagement: Assist the team in delivering best-in-class... experiences by responding to customer inquiries via our omni-channel support systems. You will learn to engage with speed, empathy...
with service level agreements (SLAs). Key Responsibilities Handle inbound customer interactions via phone, email, chat, or social...). Previous experience in a BPO or customer service environment is an advantage. Strong verbal and written communication skills...
-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery. Build... engagement, solution-based selling, and disciplined account governance. This role partners closely with Service Line teams, Pre...
automation, improving service delivery, and ensuring the effective use of AI technologies across customer touchpoints. Roles... like you Then read on. About The Role To support the implementation, optimization, and management of AI-powered digital service...