and implementing learning solutions bridging knowledge and skill gaps. Reporting to the Customer Service Manager, the Training...POSITION TITLE: Training Specialist, Customer Experience REPORTING TO: Manager, Engaged Services LOCATION: Cebu...
and implementing learning solutions bridging knowledge and skill gaps. Reporting to the Customer Service Manager, the Training...POSITION TITLE: Training Specialist, Customer Experience REPORTING TO: Manager, Engaged Services LOCATION: Cebu...
About the opportunity As a Service Desk QA Analyst / Trainer, you will play a critical role in ensuring that the... service desk operations meet the highest standards of quality, efficiency and customer satisfaction. You will be responsible...
Analyst's primary objective is to ensure that the Customer and Partner contracts are in place and stipulations are in the... to run smoothly in the background. During Customer Setup, the Analyst works closely with respective Onboarding...
Role Requirements Service Desk / Technical Helpdesk Analyst may perform one or more of the following: Troubleshoots... and 2016 (Office 365). Must be able to work independently. Strong interpersonal , analytical and customer service skills...
of Incident/Service request tooling, ServiceNow preferable but not essential Excellent customer service skills that build high... Bldg, Makati City or IT Park, Cebu City Must be willing to work on shifting schedules Candidates with no Service Desk...
v4 certification / Certified Service Desk Analyst (CSDA) / MAC certification - either one of which is nice... opportunity to improve health on a global scale stands before us. Meet the team: The DEXCOM Service Desk is an in-house IT...
individual to join our Global Service Desk team. As a Global Service Desk Analyst, you will play a crucial role in supporting the... of remote work while being part of a vibrant and innovative team. As a global service desk analyst, you will provide end-user...
in Help Desk, Information Management, or Customer Service delivery field Relevant: 1-2 years of Shift Lead experience... of services provided by the help desk Provide telephone support to customer end users Provide Problem Management System support...
of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk... & Meraki). Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills...
of customer files and transactions against pre-established criteria for quality control. Enter information accurately in quality... system of record for tracking and reporting. Ensure all quality-related requests are completed within service level agreement...
an impact, now is the time to join us! We're looking for a detail-oriented and agile Supply Chain Operations Analyst... with quick workarounds Document processes and conduct knowledge transfers during service migrations and onboarding of new...
Environment GENERAL DESCRIPTION: The Service Desk Technician provides technical support for desktop hardware, applications..., and maintaining high customer satisfaction. RESPONSIBILITIES AND DUTIES: Provide effective technical support to clients via phone...
Philippine Branch. This is a full-time position based in Taguig City, Metro Manila. As a Service Desk Analyst, you will play... communication and customer service skills to effectively interact with end-users Working knowledge of common desktop applications...
About The Role Grade Level (for internal use): 09 The Team The Client Service Datafeed Team helps clients access... and collaborates with sales to encourage product adoption. Dedicated to delivering prompt, technical, and future-oriented service...
their needs and expectations, and ensuring exceptional customer service is consistently delivered. Organize and facilitate...Job Summary A Service Desk Team Lead is a leadership role responsible for a team of Service Desk Analysts. Daily...
. Salary: PHP 30, 000 + Php 10,000 Bonus US Working Hours Key Responsibilities Work with the client's Customer Success team... to understand the Ideal Customer Profiles (ICP) of each customer Create saved queries within the provided databases to reflect the...
Position: Service Desk Analyst Location: Philippines (Hybrid - WFH + Onsite as required) Experience: 1 to 4+ Years Role... Overview: We are seeking an experienced Service Desk Analyst (Level 1) to provide first-line technical support via phone...
an impact, now is the time to join us! We're looking for a detail-oriented and agile Supply Chain Operations Analyst... with quick workarounds Document processes and conduct knowledge transfers during service migrations and onboarding of new...
, customer success, or analyst experience Desire to delight customers with every interaction Direct experience working in the... Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely...