in Help Desk, Information Management, or Customer Service delivery field Relevant: 1-2 years of Shift Lead experience... Certification requirements - Preferred MCP/MSCE/MSCA or HDI CSS - ITIL knowledge of V2 or V3 especially on Service Desk, Incident...
Industry: BPO & IT Consulting About the Job: We are seeking an experienced Service Desk Team Leader to oversee a team... of Service Desk Analysts and ensure the efficient day-to-day delivery of IT support services. In this role...
: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the GM... Do Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers...
: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to GM Philippines... for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR...
for operational efficiencies and service excellence to drive quality, speed, and safety. Evaluating peer check / post audit results...: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base...
multiple cloud and hardware solutions Contributing to the development of service desk processes and procedures. Interacts...Your Role: Responding to complex inbound Billing C Technical service requests over the phone and email per day directly...
. Transport Management Oversee daily operations of the transport desk. Review transport reports and ensure service-level adherence...Ready to lead and make a real impact Step into the spotlight as a Senior Facilities Coordinator at Infosys BPM...
(Outlook, Word, Excel, PowerPoint). Experience of working in a team-oriented service desk / application support environment... global business, working with other team members and business users to resolve issues. Assist the SAP Team Lead in ensuring...