and efficiency. Responsibilities Oversee and implement customer service quality assurance standards and processes Push... countries and we are looking for a Business Support Analyst to join our team. Our teams are collaborative, vibrant and fast...
potential. Title and Summary Customer Technical Services Analyst II Overview Customer Technical Services (CTS) acts... to enhance customer service delivery and minimize inefficiencies Leads medium-sized projects/initiatives as an individual...
. Sound like you? Then read on. About the Role The key responsibility of Customer Service Analyst (CSA) is to be the first... to customers who visit the Service Centre. Responsibilities: Provide consistent and positive customer experience to all walk...
: Related experience in customer / client service or middle and back office operations in banking is preferred. Some knowledge..., accounts and services in an effective and efficient manner. Understand customer’s needs and provide solutions. Fulfil...
Job Description : Perform data analysis for Customer Service Agents performance and other Service Quality related... initiatives such as resolution time optimisation and improving of customer satisfaction surveys Analyse performance data...
Job Description : Perform data analysis to deep dive and uncover gaps in Chatbot in order to improve Chatbot KPIs Perform ad-hoc problem solving Support chatbot solution enhancements Requirements : Currently pursuing a degree in Bu...
of this mission. About the Role As a AI Analyst within the Performance & Insights Customer Support team, you will play a key role... performance and continuously looking for areas to improve efficiency and enable high standards of Customer Service Support...
looking for a high caliber professional to join our team as Customer Svc Intmd Analyst (Internal Job Title: Customer Svc Intmd Analyst... that help employees balance their work and life. In this role, you’re expected to: The Customer Service Intermediate...
Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks are completed... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks are completed... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks are completed... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks are completed... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks are completed... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks are completed... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
through various customer service channels on loan related matters including loan retention and assist in making outbound calls.... Requirements: Diploma or Bachelor's Degree with at least 3 years of relevant experience in customer service and knowledge...
to (i) improve customer experience and service delivery and (ii) reduce service demand to promote customer self-help and improve... insights tools to understand and identify emerging customer issues and pain points that impact service delivery and customer...
Collaborate with internal teams within the Bank to deliver a best-in-class service Be innovative and decisive in addressing...
with Excellence, and Advance with Innovation. The Opportunity ...: The Service Business Analyst reports to Regional Service... Excellence Manager. The Service Business Analyst plays a pivotal role in driving business analytics, operational excellence...
for IT customer service, with frequent interactions with and execution of the ITIL disciplines of incidents, change, problem... shift: 7am - 4pm 2nd shift: 9am - 6pm The Service Desk Analyst is accountable for supporting and maintaining the...