vertical, including inbound customer service, voice, non-voice, email, chat support, domestic and international operations... level agreements (SLAs) & manage the site's profit and loss (P&L) Oversee the operations of the customer service...
, and performance improvement plans. Monitor service-level agreements (SLAs), key performance indicators (KPIs), and customer... within the service quality team. Conduct regular training sessions to align teams with evolving customer expectations...