Overview The Customer Service Manager is accountable for the day-to-day delivery and performance of frontline customer... Responsibilities 1) Front-line service delivery and performance Own frontline operational delivery against agreed KPIs and SLAs...
, or a related field. A Master's or Honours qualification would be an advantage. ITIL Service Delivery Manager Certification... trends in areas of improvement per Service Delivery Manager, and with corrective action recommendations. Actual vs Budget...
with maintenance teams for timely equipment inspections and repairs. Customer Service & Experience· Maintain high standards... of customer service and guest satisfaction.· Handle customer complaints and feedback in a professional, solution-oriented manner...
services. Provide front-line customer service to walk-in clients requiring biometric and background verification services.... Support branch administration and perform ad hoc tasks as required by the Supervisor or General Manager...