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Keywords: Customer Service QA Specialist, Location: Pasig City, Metro Manila

Page: 1

Customer Service QA Specialist

assigned customer service team to ensure communication complies with corresponding business operation standards. 2. Regularly... optimization and updating of customer service SOP documents to ensure alignment between operational standards and actual practices...

Posted Date: 22 Oct 2025

Quality Assurance Analyst (Pooling)

, and communication are primary functions. The primary role of a QA Specialist is to monitor, listen, record, and evaluate agent phone... by providing feedback to Operations regarding agent performance. The QA Specialist will ensure the required number of audits...

Company: Transcom
Posted Date: 23 Aug 2025