& Operations: Ensuring the team provides high-quality customer service, expert travel advice, and tailored solutions... Experience: Minimum 2 years experience in team lead experience in the sales LOB Identifiers for sales: - quota based KPIs...
, contribute to process improvement, and work closely with fraud, compliance, legal, and customer service teams. Key... Responsibilities: Escalation and Complex Case Handling Lead resolution of escalated customer disputes that cannot be resolved by Level...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics... and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore! Top reasons to work with TDCX...
Marketing Technologies and Tools a. Research and implement AI-driven tools (e.g., chatbots for customer service, predictive... experience; preferably in food service, retail, or hospitality. Proven leadership with supervisory experience...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics... and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore! Top reasons to work with TDCX...
on agreed service levels (SLA) working towards achieving process efficiency. This role requires strong leadership, a deep... regulations. How you create impact Manage, coach, mentor and drive the performance of O2C transactional team (GS) Oversee...
financial BPM controllers in the region and in SSC - from Sales, Manufacturing, Customer Project Execution (CPX previously... construction), Service, Development, Research & Development, transport, tools, group/headquarters finance (Transfer pricing, Group...
organization's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the... and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain...
Ensure proper communications and execution of processes by team Review all incoming work for clarity, provide clear work... (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy...
Position : Customer Experience Team Leader Location : Makati City Work Setup: 100% Onsite Shift Schedule: Shifting... Schedule Overview : Supports Customer Experience Analysts and ensures tasks/responsibilities are carried out effectively...
are met Advanced customer service skills, professional attitude and appearance Creative thinking and performance minded Strong team... to provide guidance to the Accounts Payable team to ensure the accurate and timely processing of Accounts payable and ensure...
Excellent customer service skills People management skills Organisational skills and attention to detail Negotiation skills...As a member of the Sales Team, you will be given complete autonomy over your work and decision-making. This position...
. Passion for customer service and team development. Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly...Team Leader (Fraud LoB) - BGC TAGUIG Key requirements: Minimum 4 years of voice BPO experience in Fraud Contact Center...
organization's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the... and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain...
, decision-making, and analytical skills. Passion for customer service and team development. Benefits: HMO for Employee... Required financial/fraud voice background Bachelors degree in any course A minimum of 3 years in the role of a Team Leader...
organization's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the... and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain...
, decision-making, and analytical skills. Passion for customer service and team development. Benefits: HMO for Employee... Required financial/fraud voice background Bachelors degree in any course A minimum of 3 years in the role of a Team Leader...
years with customer service in the BPO/BPM industry Bachelor's degree in any course or equivalent experience A minimum...TASQ is looking for three team leads who can start working on August 18, 2025, in BGC, Taguig. We will only process...
Train new Customer Service Representatives Improve efficiency levels of individuals & the team Lead team meetings Suggest... & inspire the team Create a positive & fun working environment Required Skills and Qualifications CUSTOMER SERVICE...
Train new Customer Service Representatives Improve efficiency levels of individuals & the team Lead team meetings Suggest... & inspire the team Create a positive & fun working environment Required Skills and Qualifications CUSTOMER SERVICE...