Position : Customer Experience Team Leader Location : Makati City Work Setup: 100% Onsite Shift Schedule: Shifting... effectiveness. Responsible for analyzing, drafting, and delivering recommendations to improve the quality of service. Generates...
to enhance operational efficiency and overall customer satisfaction Lead and mentor the quality assurance team, providing...' experience in a quality assurance on a BPO set up Strong understanding of quality assurance principles and best practices...
for our growing awesome team. Requirement Should have at least 1 year of relevant experience as a Team Lead/Manager on a BPO set up... with dynamic and engaging team....
We're looking for a Lead QA Tester with strong experience in General Ledger, Accounting, or BPO accounting processes... Manila/Makati Key Responsibilities: Lead QA team to test financial and banking systems focused on accounting and general...
Overview: BPORelations is looking for a Quality Analyst Manager to oversee the quality assurance program for a Lead... to improve call quality, sales performance, and customer satisfaction. Lead and mentor a team of Quality Analysts, providing...
and execute everyday QC operations Knowledge of quality assurance, process improvements, domain, etc Consulting mindset Strategic... company's strategic priorities for driving value . Build a strong QE team to strategize and execute process improvements...
and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent..., meetings, etc. New hire / Nesting support - Complies with specific number of audits established by CE Team Lead to provide...
of quality assurance and excellent customer experience to maintain client confidence and loyalty. Transaction Monitoring... - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver...
management and information security is required. Whilst supervising his/her respective controls assurance team, he/she.... [Leadership/People Management] Lead controls assurance teams as role model in coaching and developing others to ensure a high...
, Internal Controls Assurance, this role will lead Global Internal Controls Assurance (ICA) testing and other engagements... his/her respective controls assurance team, he/she is also expected to provide support across all teams within the ICA Team when able...
including the quality control, assurance and improvement at hiser p process level IN ORDER TO create a comprehensive quality...About the job: Senior Project Lead Assistant Manager (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents...
MINIMUM REQUIREMENTS AND QUALIFICATIONS ● With at least 4 years of Quality Assurance experience in the BPO Industry... AND RESPONSIBILITIES ● Conduct quality assurance evaluations (internal audits) based on samples for employees to improve their overall...
in quality assurance, fraud investigation, or risk operations within financial services, fintech, or international BPO...Taguig City, Metro Manila, Philippines Customer Experience - Quality Assurance / Full-time Employee / Hybrid...
Transcom is looking for talented individuals like you to join our awesome team! Be the next Quality Assurance & Process... Improvement Manager for our Transcom Pasig site. Join our Transcom Family as a Quality Assurance & Process Improvement Manager...
Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team Proactively identify areas of the...+ business community. Please do not contact the recruiter directly. Job Description Quality Assurance Analyst for Voice Account...
task-handling: Review the back office team's handling of underwriting and credit dispute tasks to assess the quality... standards: Support in establishing and improving quality assurance guidelines and procedures for customer support and back...
management, and an understanding of how to analyze, track and report the quality & efficacy of our BPO training programs and its... beyond what is today, and pre-empting what it will need to be. Your Impact in Role: BPO Governance & Communication: Actively lead in BPO...
Assistant Manager to help keep our BPO campaigns running smoothly. Youll lead team leaders, support daily operations, and make... are met Lead and support Team Leaders (TLs) and Assistant Team Leaders (ATLs) to keep teams productive, engaged, and on track...
management software. Detail-oriented with a focus on process improvement and quality assurance....JOB TITLE: Operations Manager (BPO - US Account) WORK LOCATION: Alabang, Muntinlupa City WORK SETUP: Onsite, Rotating...
coaching sessions, refresher training, and upskilling workshops to drive individual and team capability. Quality Assurance... that will welcome your unique contributions? If so, let's start the conversation. Position Summary The Training and Quality Lead – Customer...