A prominent customer service company located in Hong Kong is seeking a Customer Service Manager to supervise a team... in customer service, preferably within the healthcare sector. #J-18808-Ljbffr...
for our customers. Roster arrangement and vacation leave approval for all staff Service Tickets escalation, Incident Management... Knowledge in ISO9001 or ISO27001 is a plus Resourceful, innovative and independent worker High customer service focus...
Senior Lead Delivery Manager / Associate Director, Service Delivery Client Description Company: A leading... Job Description Set strategic direction for the service delivery team, aligning with organizational goals, and lead the team to achieve...
Nature: Permanent Job Description Set strategic direction for the service delivery team, aligning with organizational... goals, and lead the team to achieve targets. Drive innovation and enhance business application services in Hong Kong...
impact on customer success, we'd love to hear from you! Responsibilities Service clients: Act as the escalation point... We are looking for a Customer Success Manager (Customer Experience) who is passionate about building meaningful relationships and delivering...
impact on customer success, we’d love to hear from you! Responsibilities Service clients: Act as the escalation point... We are looking for a Customer Success Manager (Customer Experience) who is passionate about building meaningful relationships and delivering...
General Management Support the Team Lead to translate business objectives and challenges into concrete and tangible business... and coordination, production escalation, service level management Defines the tone of voice and app personality. Conducts regular...
Senior Project Manager (Delivery Lead) - IC Client Description Regional IT consultancy and service solutions... client account. Lead and manage the customer solution team during the pre-tender, tender or trial stages to help in winning...
Nature: Permanent Job Description Set strategic direction for the service delivery team, aligning with organizational... goals, and lead the team to achieve targets. Drive innovation and enhance business application services in Hong Kong...
team performance: queue health, backlog, ticket aging, customer interactions, CSAT NOC & RMM Operations Lead the NOC..., and CS teams on service improvement initiatives Customer Experience & Stakeholder Engagement Act as escalation point...
help us make health happen Coach, develop and lead an integrated team which deliver service across 4 main functions...Service Manager - Business Partnerships Location: Hong Kong Permanent Full time Onsite working We make health...
. How you’ll help us make health happen Coach, develop and lead an integrated team which deliver service across 4 main functions...Job Description: Service Manager - Business Partnerships Location: Hong Kong Permanent Full time Onsite...
. The Opportunity We are looking for a Senior Manager, People Services & Helpdesk to lead our HR Helpdesk (Tier 1..., you will have the opportunity to: Build and lead a small, dedicated Tier 0 / self‑service squad. Expand your remit in Tier 2...
in service delivery, implementation, project lead or IT supervisor level. Working experience in handle EUS escalation case EUS...SW8103 | 20 Jan 2021 Assistant Service Delivery Manager (Helpdesk/Deskside) Responsibilities Manage APAC EUS...
professional to join their Client Services team. In this leadership role, you will drive excellence in client service delivery.... Operational performance and issue escalation: Oversee delivery of key operational KPIs, provide timely updates on service-level...
service. This includes rostering and leave management of the teams, and act as the 1st point of escalation from team member... to at all times. KEY OBJECTIVES Lead a team of Guest Experience Hosts from Admission and Commercial to deliver exceptional guest...
OBJECTIVES Lead a team of Guest Experience Hosts from Admission and Commercial to deliver exceptional guest service.... This includes rostering and leave management of the teams, and act as the 1st point of escalation from team member. Take a hands...
service. This includes rostering and leave management of the teams, and act as the 1st point of escalation from team member... to at all times. KEY OBJECTIVES Lead a team of Guest Experience Hosts from Admission and Commercial to deliver exceptional guest...
, as appropriate Liaise with the rest of the Service Desk team in Hong Kong/Singapore and wider IT department to resolve and follow up... on issues, escalating urgent/difficult or large impacting calls to the Technical Team Lead in Hong Kong and London. Work...
risk and data privacy is maintained ͏ Provide customer support/ service on the DevOps tools Timely support... 100% error free on boarding & implementation 2. CSAT Manage service tools Troubleshoot queries Customer experience 3...