guidelines as the Mandarin Customer Support Team Lead. When the guidelines are not clear, engaging stakeholders to align... a solid team culture. Basic Qualifications Language Skills: Native Mandarin speaker with exceptional English written...
guidelines as the Mandarin Customer Support Team Lead. When the guidelines are not clear, engaging stakeholders to align... a solid team culture. Basic Qualifications Language Skills: Native Mandarin speaker with exceptional English written...
Lead, coach, mentor, and motivate employees Partner with Recruiting team on hiring Lead improvements on support logic..., or customer service in-person or contact center environment At least 2 years of people management experience Basic project...
handovers. Requirements: Fluent in Mandarin and English both written and spoken. ITIL V2 or V3 knowledge, especially in Service...Responsibilities: Oversee and manage all Service Desk activities during the shift, ensuring smooth and efficient...
years in team leadership Experience in knowledge base management for large-scale customer service centers or fintech... with product, technical, customer support, and compliance teams Manage daily operations of the knowledge base and content...
support, telemarketing, lead generation, and customer surveys. ENVO BPO also provides IT outsourcing services, managing IT... outsourcing and become the preferred one-stop partner for clients. Role Description This is a full-time, on-site Customer Service...
of a high-growth SaaS team, with a path to advance to Customer Success Lead Productivity-focused culture - no micromanagement.... Job Requirements Candidates must possess at least Degree. At least 1 year of experience in customer service or customer success...
Enquiries Send sales lead to the respective sales team Raise escalation for the relevant Business Unit for resolution Accurately... for customers with corporate/consumer products products Inbound & Outbound Calls 1. Liaise with Business Unit on status of service...
; raise the bar and upgrade team value; 3-Strong customer service capabilities, proficient in the VIP/community/localization... years' working experience, with at least 1 year working as the team leader in large customer service centers, preferably...
in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information... and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach...
, telemarketing, lead generation, and customer surveys, as well as IT outsourcing services. The company is committed to helping... for its clients. Role Description As a Customer Support Specialist (Mandarin & English) at ENVO BPO, you will provide...
Key Responsibilities: Lead and motivate a team of Customer Service Executives Monitor daily team performance... in customer service/contact centre At least 1 year in a team leader/supervisory role Strong leadership and people management...
Team Leader (Mandarin Speaker) As a Team Leader in Customer Service Operations, you will play a crucial role... with merchants in WA if need be for urgent case resolutions. 2. Team Management: Lead, mentor, and coach Customer Service...
Collections Team Lead . Responsible for calling, emailing, & making payment arrangements with customers . Liaise with customers... effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies...
and managing key client relationships, proposing tailored solutions, and ensuring excellent customer service throughout the sales..., and provide excellent customer service. 确保与公司目标一致，有效地管理大客户关系并提供卓越的客户服务 Act as the primary point of contact for customers...
, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service... to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical...
strategies. Lead customer inquiries regarding supply and delivery, providing accurate, timely information and resolving issues...Please note that this role requires Mandarin-speaking Proficiency Job Summary The Supply & DRP Planner plays a key role...
execution of supply chain strategies. Lead customer inquiries regarding supply and delivery, providing accurate, timely... high levels of customer satisfaction. Lead priorities effectively and demonstrate resilience and self-awareness in a fast...
stakeholders—including sales, production, and logistics—to ensure effective execution of supply chain strategies. Lead customer..., Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self...
wins, you might just be who we're looking for! Come join us. KYC Manager/ Team Lead (Operations) What you'll be working... with compliance and risk teams to resolve issues and implement corrective actions. Work closely with customer service, fraud...