next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the... to do your best work. Job Summary The Reporting Analyst plays a vital role in turning raw data into actionable insights by managing the...
as necessary Provides support and assistance as needed Up-sells to customer upgrades as necessary May perform other client...Job Category: Customer Experience Job Description: GET TO KNOW ALORICA At Alorica, we only do one thing - make lives...
experience and operational excellence Do you find yourself thinking about how customer interactions and agent experience... watching as much as they want, anytime, anywhere, and can change their plans at any time. Are you passionate about customer...
experience and operational excellence? Do you find yourself thinking about how customer interactions and agent experience... watching as much as they want, anytime, anywhere, and can change their plans at any time. Are you passionate about customer...
etc. Internal Support Providing assistance to non-customer facing BDC processes and operations in terms of reporting, Salesforce... search support, contract generation, close sale) related to vehicle sales and MBFS products & services. Responsible...
experience and operational excellence Do you find yourself thinking about how customer interactions and agent experience... watching as much as they want, anytime, anywhere, and can change their plans at any time. Are you passionate about customer...
and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle... that meet the evolving demands of the fintech industry in a competitive global market. About the Opportunity The Customer...
and finalize leads or sales. Data Management: Update and maintain records in the CRM system. Email Support: Respond to customer...Be part of a passionate team and create opportunities! CALL CENTER AGENT (OUTBOUND) Job Description Outbound Calls...
Satisfaction Initiatives Support and track initiatives aimed at increasing customer satisfaction (CSAT), Net Promoter Score... be possible. Why Join Us Opportunity to play a key role in improving customer satisfaction and agent performance. A collaborative environment...
Website (CWS) & Public website (PWS) Modernize customer / agent facing digital apps & drive adoption of digital assets Drive... for the following: Drive customer experience improvements for the major drivers of NPS (such as Payments, Claims, Agent...
customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive... with global teams. Role Overview Reporting to the Director of Solution Architecture, and as a key member of the Pre-Sales team...
customer and agent experience, influence & engage with relevant stakeholders to drive results and performance Ability... to the followings: Modernize & commercialize Customer Website (CWS) & Public website (PWS) Modernize customer / agent...
to support scalable, data-driven workforce planning in a fast-paced, client-centric environment. Global WFM Strategy & Governance... consistent WFM processes for forecasting, capacity planning, scheduling, real-time management, and reporting Ensure alignment...
in defect leakage, repeat contacts, and customer dissatisfaction Support new client launches, transitions, and ramp-ups... client SLAs, compliance requirements, and agent experience. The Global QA Lead partners closely with Operations, Training...
, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics..., and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model...
, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics..., and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model...
standards for customer service and driving continuous business process improvement. This role demands a keen eye for detail..., a strategic mindset, and a passion for elevating customer experience. The primary responsibility of the Quality Intelligence...
for customer service and driving continuous business process improvement. This role demands a keen eye for detail, a strategic... mindset, and a passion for elevating customer experience. The primary responsibility of the Quality Intelligence Analyst...
and a data-driven approach will be applied to continuously improve agent performance and customer support outcomes. Key... insights to management. Collaborate with product, customer support, and operations teams to ensure knowledge base, FAQs...
, financial risk management and financial reporting as well as the management of all compliance activities To support the Finance... and liaise with Auditors and Tax agent. Assist in the preparation of management reports and actual against business plan & budget...