customer portals, document controls, and director administrative tasks. Support project tracking, internal communication... portals and online customer platforms. Manage client portals and customer data, ensuring updates are processed accurately...
Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems... and complaints. Monitors agent performance and overall Contact Centre effectiveness DUTIES: Supervises, plans, and manages...
involves managing inbound calls via the national switchboard while providing administrative support. The ideal candidate... will have exceptional multitasking abilities, a strong customer service orientation, and the capacity to handle high-pressure situations...
in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors... members receive appropriate training and support. Manages attendance, shift schedules, and break allocations. Sets customer...
The CRM Agent is responsible for managing and optimizing CRM-related reporting processes. This role involves tracking... sales, monitoring lead performance, and generating statistical analyses to support data-driven decision-making. The ideal...
. This role consults with external and internal clients to provide ongoing learner support to ultimately mitigate barriers.... Provide constructive feedback and learner support. Review assessment process and action recommendations made by a moderator...
in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors... members receive appropriate training and support. Manages attendance, shift schedules, and break allocations. Sets customer...
The Rental Agent is responsible for marketing and letting residential or commercial properties, liaising... between landlords and tenants, and ensuring a smooth rental process. The role requires strong sales and customer service skills...
The Rental Agent is responsible for marketing and letting residential or commercial properties, liaising... between landlords and tenants, and ensuring a smooth rental process. The role requires strong sales and customer service skills...
policies and procedures. To implement strategies under the direction of the Director Collections that minimize customer... processes. To pro-actively manage the development of the collection team, ensuring relevant training and support is provided...
accurate and timely pricing solutions that drive profitability and customer satisfaction. Key Responsibilities Source... with carriers and partners. Support sales teams with strategic pricing input for tenders, bids, and RFQs/RFIs. Build and maintain...
agent solutions within the Agentforce ecosystem. Your role will support business automation, AI-driven workflows... Agentforce AI agents for internal or customer-facing workflows Build prompts, guardrails, skills, and routines that define...
Consultants. The successful candidates will be working alongside successful senior agent with proactive and one on one mentorship... and training. You will have the backing, culture, and support you will need to start, grow and develop your real estate sales...
to join our Call Centre team in JHB cbd. The Telesales Agent is a full-time on-site role located in Johannesburg central.... As a Telesales Agent you will be responsible for reaching out to potential customers to present the company’s products and services...
following roles: Operations, Technical support, Customer support / success, QA testing, Booking/reservations, Logistics... between agents. Customer Communication & Support Contact users when booking issues arise (e.g., expired credentials, payment...
, Customer support / success, QA testing, Booking/reservations, Logistics, dispatch, or real-time operations or Administrative.... Track agent performance, hours worked, and bonus eligibility. Provide coaching, support, and accountability to ensure...
in JHB/ PTA/ CPT. Vacancy: Discovery Bank – Accounts Consultants/ Product Activation Agent – Johannesburg, South Africa... Loans, in the Johannesburg market. Role Overview As a Product Activation Agent, you will be responsible for executing...
for and book journeys to Southern Africa for traveller’s via overseas agents. To exceed customer expectations and meet the... and emergencies Maintain contact with agents Obtain feedback from agent following client departure Make sure feedback forms...
Impact Your dashboards and models will directly unlock repeat purchase, upgrade conversion, retention and customer lifetime... What You'll Do At M-KOPA, you'll own our growth measurement framework – defining key events, conversion funnels, customer...
Manager and management. Ensures that the identified training needs analysis results is sent through to the Team Support...). Ensure that each new agent undergoes comprehensive induction training before commencing with their duties. Skills...