by providing guidance and training daily. Direct Reports: 9 FTEs Key Areas of Accountability: Supervise and support Customer... issues or any area of concern Create, update and implement job related SOPs Provide support for team representatives...
Job Description: Manage a team of representatives (managing emails, chats and calls) and drive overall performance... for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level...
of Supervisors by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating... processes that will improve customer satisfaction, increase productivity, cultivate sales, and improve the performance...
experiences for customers, providers, and partners. You will oversee a team of Team Leads and Customer Support Representatives... and Customer Support Representatives. Define, monitor, and achieve SLA and CSAT targets across all support channels. Serve...
alignment with client instructions, brand standards, and internal compliance. Support Client Directors and Practice teams... of new tools and streamlined proposal workflows. Support the presales team in improving efficiency and proposal win rates...
, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA...! If you're passionate about coaching agents, hitting targets, and driving revenue through world-class customer engagement...
with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce... — guiding Sales Representatives, sharpening their skills, and ensuring every call turns into a closed deal. If you're...
and/or customer related work experience Other combinations of experience/education may be considered Skills/Abilities... Impact systems (including but not limited to Avi, Workflow) Must have excellent phone skills and customer service...
company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company... customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive...
to CSS. Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives... Commitment to high level of quality and customer service Ability to work independently and in a team environment Ability...
Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer... representatives, delivering top-tier service to teammates, clients, and all site visitors. This role requires the ability to evaluate...
are met; Facilitates requests for processes beyond the scope of the Client Service Center; Coordinates with backend support unit/dept... to the licensed MF representatives in the area Coordinates and handles Proposal System/AMS related upgrades Monitors...
advisor, you will liaise between Google, Pax8 sales representatives and the partner to ensure programs and licensing proposals... are accurate, compliant, and aligned with customer requirements. You will drive pipeline growth, optimise subscription...
representatives to achieve individual and team sales targets. This role focuses on mentoring, training, and providing actionable... feedback to improve sales techniques, product knowledge, and customer engagement strategies. Key Responsibilities Coaching...
coaching, and maintaining resources that support both new and tenured Customer Service Representatives. This role balances... for Customer Support onboarding by ensuring new hires are trained on current policies, tools, and standards. Continuous Improvement...
representatives, analysts, and underwriters Collaborate with other Manulife teams to complete set-up request Initiate billing... and accountability Commitment to high level of quality and customer service Ability to work independently and in a team environment...
representatives, analysts, and underwriters Collaborate with other Manulife teams to complete set-up request Initiate billing... and accountability Commitment to high level of quality and customer service Ability to work independently and in a team environment...
in insurance, claims handling, customer support, or a related field. Strong communication skills, with confidence conducting... of start up culture is a must. Our goal is to deliver superior customer service, respect, expertise and responsiveness...
, and Customer Support Teams to monitor the status of orders, buyouts, shipment holds, shipment status, and inspections. To generate... administration, or customer support functions. Proficiency in the English language. General understanding of the quote-to-cash...
strategies with client goals and market changes. Experience with Customer Service and Technical Support Has strong leadership...: As the Manager for Telesales Outbound, you will be responsible for managing a team of Telesales Representatives, ensuring...